Exchange 2010, Outlook 2010 on all Windows 7 clients. I've gone through just about all the other threads in this sub-forum, as well as the Outlook 2010 one, and after triple-checking Autodiscover, our certificates, our local/group policies, etc et al, I just can't find a solution to sporadic users not being able to use Automatic Replies (Out of Office). It works just fine for what seems to be %70 or so of our users (myself included, on two separate computers), except for the fact that it doesn't work through OWA - when any user clicks on Automatic Replies in OWA, it logs them off immediately. I'm at my wit's end, here, but luckily, we have forums like these so I can hopefully get some insight into this issue. I'm the network administrator, and have access to anything/everything, so I can reset/change/restart/etc anything - don't be shy to ask if you think it might help. Thanks in advance!

It looks like there is a problem with the configuration of Exchange Web Services. Run: Get-WebServicesVirtualDirectory | FL Start by looking at the InternalURL and ExternalURL settings and make sure that they resolve and match the certificate.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

hi, Per my understanding, your issue is: If your user use outlook 2010, about 70% of the users can use the oof message, but if their use owa, no one can use the oof, is it right? If i am right, please do this test. First try to use other browsers to log on your owa and set the oof again. Second, run the test-autoemailautoconfiguration on your problematic user's outlook and the normal user's. Compare the two result. thanks, CastinLu TechNet Community Support

It looks like there is a problem with the configuration of Exchange Web Services. Run: Get-WebServicesVirtualDirectory | FL Start by looking at the InternalURL and ExternalURL settings and make sure that they resolve and match the certificate. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." They match and they're both accessible.

hi, Per my understanding, your issue is: If your user use outlook 2010, about 70% of the users can use the oof message, but if their use owa, no one can use the oof, is it right? If i am right, please do this test. First try to use other browsers to log on your owa and set the oof again. Second, run the test-autoemailautoconfiguration on your problematic user's outlook and the normal user's. Compare the two result. thanks, CastinLu TechNet Community Support Yep, you understood the problem correctly. I just tested with Firefox, as I had already tried it on IE8 and Chrome before, but the same issue came up - it just logged me right out of OWA. Just for giggles, I tried it from completely outside the network and while VPN'ed in (had previously tried it only from within the network), but the results were just the same as well. When I ran the Test (the Ctrl-right-click test on the system tray icon, correct?) on my own account (which the Auto Replies work for in regular Outlook) and the user's, all of the details were identical. Any other ideas?

hi, >>>When I ran the Test (the Ctrl-right-click test on the system tray icon, correct?) on my own account (which the Auto Replies work for in regular Outlook) and the user's, all of the details were identical. Since there are still 30% users can't set oof when they use outlook. So may be it is caused by the autodiscover service. Please post the test result here. Hit the CTRl key and right click the outlook icon, choose test-emailautoconfiguration, uncheck the second and third box and test. >>>when any user clicks on Automatic Replies in OWA, it logs them off immediately. Can you give me more information about owa log off? If you can, post a screenshot here. Owa directly call the oof API to get and set the oof message, so if owa oof can't work, outlook also will be fail. hope can help you thanks, CastinLu TechNet Community Support

hi, >>>When I ran the Test (the Ctrl-right-click test on the system tray icon, correct?) on my own account (which the Auto Replies work for in regular Outlook) and the user's, all of the details were identical. Since there are still 30% users can't set oof when they use outlook. So may be it is caused by the autodiscover service. Please post the test result here. Hit the CTRl key and right click the outlook icon, choose test-emailautoconfiguration, uncheck the second and third box and test. >>>when any user clicks on Automatic Replies in OWA, it logs them off immediately. Can you give me more information about owa log off? If you can, post a screenshot here. Owa directly call the oof API to get and set the oof message, so if owa oof can't work, outlook also will be fail. hope can help you thanks, CastinLu TechNet Community Support I'd rather not post the full results of that tool here, as they contain sensitive data about my network. I can tell you from looking at the results, however, that AutoDiscover is being found and connected to when I run the test under my user account just as well as when I run it with two other users who cannot access Automatic Replies. As per the OWA logoff, it literally just kicks the user back to the OWA login screen when they click on Automatic Replies. It does change the URL to this, however - "https://mail.myexternalmailserveraddress.com/owa/auth/logon.aspx?replaceCurrent=1&reason=2&url=https%3a%2f%2fmail.myexternalmailserveraddress.com%2fecp%2f%3frfr%3dowa%26p%3dOrganize%2fAutomaticReplies.slab