AutoReplyState is Enabled. But still OOF is not working on exchange 2013

Hi All,

 We have exchange 2013 installed. How can I make our OOF (Out of Office) reply works?

Thanks in advance.

Jake

April 25th, 2015 1:18am

Hello

oof to outside or inside not working?

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April 25th, 2015 1:31am

Hi Sneff,

 Both outside and inside is not working on our exchange 2013. Hope you can help me with this. 

Thanks,


April 25th, 2015 1:32am

Hello

only one user or all user?
please share one of not "working" user oof settings result :

Get-MailboxAutoReplyConfiguration -Identity mailbox |fl

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April 25th, 2015 1:50am

Hi Sneff,

 All of our users. Here is the configuration:

RunspaceId       : 79ddd993-7785-4091-9482-9548d65bf43c AutoReplyState   : Enabled EndTime          : 4/26/2015 1:00:00 PM ExternalAudience : All ExternalMessage  : ?<html xmlns:o="urn:schemas-microsoft-com:office:office"                    xmlns:w="urn:schemas-microsoft-com:office:word"                    xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"                    xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html;                    charset=unicode"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--                    /* Font Definitions */                    @font-face                        {font-family:"Cambria Math";                        panose-1:0 0 0 0 0 0 0 0 0 0;}                    @font-face                        {font-family:Calibri;                        panose-1:2 15 5 2 2 2 4 3 2 4;}                    /* Style Definitions */                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif";                        }                    a:link, span.MsoHyperlink                        {                        color:#0563C1;                        text-decoration:underline;}                    a:visited, span.MsoHyperlinkFollowed                        {                        color:#954F72;                        text-decoration:underline;}                    span.EmailStyle17                        {                        font-family:"Times New Roman","serif";}                    .MsoChpDefault                        {                        font-family:"Calibri","sans-serif";                        }                    @page WordSection1                        {size:8.5in 11.0in;                        margin:1.0in 1.0in 1.0in 1.0in;}                    div.WordSection1                        {page:WordSection1;}                    --></style></head><body lang=EN-PH link="#0563C1" vlink="#954F72"><div>                    class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Times New                    Roman","serif"'>Testing<o:p></o:p></span></p></div></body></html> InternalMessage  : <html>                    <body>                    <div name="divtagdefaultwrapper" style="margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif"                    &#65279;<style>                    <!--                    @font-face                        {font-family:"Cambria Math"}                    @font-face                        {font-family:Calibri}                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif"}                    a:link, span.MsoHyperlink                        {color:#0563C1;                        text-decoration:underline}                    a:visited, span.MsoHyperlinkFollowed                        {color:#954F72;                        text-decoration:underline}                    span.EmailStyle17                        {font-family:"Times New Roman","serif"}                    .MsoChpDefault                        {font-family:"Calibri","sans-serif"}                    @page WordSection1                        {margin:1.0in 1.0in 1.0in 1.0in}                    -->                    </style> SICK                    <div>                    <p><font size="3"></font>&nbsp;</p>                    </div>                    </div>                    </body>                    </html> StartTime        : 4/25/2015 1:00:00 PM
IsValid          : True ObjectState      : Unchanged


April 25th, 2015 1:58am

Hi ,

In exchange you have to configure the web services internal and external URL's properly in all of your exchange servers and also make sure it is accessible in web browsers from the internal network and external network as well.

For the OOF to work properly from external world , we need to make sure that the web services path has been allowed on the reverse proxy firewall if you have it on your network.Then check the OOF settings on the remote domain settings in exchange.

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April 25th, 2015 2:43am

Hi Nithyanandam,

 I checked the URL's for internal and external and it's accessible in web browsers.

 I checked th OOF setting by running "get-remotedomain" and i get this:

Name                           DomainName                                   AllowedOOFType
----                           ----------                                   --------------
Default                        *                                            External

is this correct?

Thanks,

Jake

April 25th, 2015 3:01am

Hello

if ews url ok set the following eventloglevel expert:

MSExchangeMailboxAssistants\Service
MSExchangeMailboxAssistants\OOF Assistant
MSExchangeMailboxAssistants\OOF Library

turn off oof. and turn on again. send email to user and check eventlogs.
if published outlook anywhere to interent check oof with https://testconnectivity.microsoft.com/

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April 25th, 2015 3:05am

Does it work internally or failing both internal and external?

Does it fail when sent directly to user or thru Distributionlist?

By default OOF thru Distributionlist is disabled.

If thru distribution group,run this command in EMC:

Set-DistributionGroup -Identity "DL.Group.Name" -SendOofMessageToOriginatorEnabled:$True

Is issue the same when enable OOF in OWA?

April 25th, 2015 3:28am

Hi Sneff,

 Sorry, but I can't find anything on my event viewer that is "MSExchangeMailboxAssistants". Do i need to start the "Microsoft Account Sign-in Assistant" in services?

Checking oof with https://testconnectivity.microsoft.com/. I got lots of "x". Please give some advice : 

Exchange Web Services synchronization, notification, availability, and Automatic Replies.
  Not all tests of Exchange Web Services tasks completed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for blank.com.ph.
  Testing Autodiscover failed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting each method of contacting the Autodiscover service.
  The Autodiscover service couldn't be contacted successfully by any method.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting to test potential Autodiscover URL https://blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
  Elapsed Time: 21299 ms.
 
Test Steps
 
Attempting to resolve the host name autodiscover.blank.com.ph in DNS.
  The host name resolved successfully.
 
Additional Details
Testing TCP port 443 on host autodiscover.blank.com.ph to ensure it's listening and open.
  The specified port is either blocked, not listening, or not producing the expected response.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.
  The attempt to contact Autodiscover using the HTTP Redirect method failed.
 
Additional Details
 
Test Steps
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
  The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
 
Additional Details
 
Test Steps
Checking if there is an autodiscover CNAME record in DNS for your domain 'blank.com.ph' for Office 365.
  Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl04_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
  There is no Autodiscover CNAME record for your domain 'blank.com.ph'. Elapsed Time: 24 ms.

Thanks

Jake



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April 25th, 2015 3:45am

Hi off2work,

 Our OOF is failing both internal and external. Fail when sent to user. 

April 25th, 2015 4:13am

your connectivity error above failed on autodiscover.

Is it correctly setup in internal and External DNS?

Open cmd and run the following:

nslookup autodiscover.domain.com 8.8.8.8

If on internal network run the following:

nslookup autodiscover.domain.com

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April 25th, 2015 5:01am

Hi Sneff,

 Both outside and inside is not working on our exchange 2013. Hope you can help me with this. 

Thanks,


April 25th, 2015 5:31am

Hi Sneff,

 Both outside and inside is not working on our exchange 2013. Hope you can help me with this. 

Thanks,


Free Windows Admin Tool Kit Click here and download it now
April 25th, 2015 5:31am

Hi Sneff,

 All of our users. Here is the configuration:

RunspaceId       : 79ddd993-7785-4091-9482-9548d65bf43c AutoReplyState   : Enabled EndTime          : 4/26/2015 1:00:00 PM ExternalAudience : All ExternalMessage  : ?<html xmlns:o="urn:schemas-microsoft-com:office:office"                    xmlns:w="urn:schemas-microsoft-com:office:word"                    xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"                    xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html;                    charset=unicode"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--                    /* Font Definitions */                    @font-face                        {font-family:"Cambria Math";                        panose-1:0 0 0 0 0 0 0 0 0 0;}                    @font-face                        {font-family:Calibri;                        panose-1:2 15 5 2 2 2 4 3 2 4;}                    /* Style Definitions */                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif";                        }                    a:link, span.MsoHyperlink                        {                        color:#0563C1;                        text-decoration:underline;}                    a:visited, span.MsoHyperlinkFollowed                        {                        color:#954F72;                        text-decoration:underline;}                    span.EmailStyle17                        {                        font-family:"Times New Roman","serif";}                    .MsoChpDefault                        {                        font-family:"Calibri","sans-serif";                        }                    @page WordSection1                        {size:8.5in 11.0in;                        margin:1.0in 1.0in 1.0in 1.0in;}                    div.WordSection1                        {page:WordSection1;}                    --></style></head><body lang=EN-PH link="#0563C1" vlink="#954F72"><div>                    class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Times New                    Roman","serif"'>Testing<o:p></o:p></span></p></div></body></html> InternalMessage  : <html>                    <body>                    <div name="divtagdefaultwrapper" style="margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif"                    &#65279;<style>                    <!--                    @font-face                        {font-family:"Cambria Math"}                    @font-face                        {font-family:Calibri}                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif"}                    a:link, span.MsoHyperlink                        {color:#0563C1;                        text-decoration:underline}                    a:visited, span.MsoHyperlinkFollowed                        {color:#954F72;                        text-decoration:underline}                    span.EmailStyle17                        {font-family:"Times New Roman","serif"}                    .MsoChpDefault                        {font-family:"Calibri","sans-serif"}                    @page WordSection1                        {margin:1.0in 1.0in 1.0in 1.0in}                    -->                    </style> SICK                    <div>                    <p><font size="3"></font>&nbsp;</p>                    </div>                    </div>                    </body>                    </html> StartTime        : 4/25/2015 1:00:00 PM
IsValid          : True ObjectState      : Unchanged


April 25th, 2015 5:57am

Hi Sneff,

 All of our users. Here is the configuration:

RunspaceId       : 79ddd993-7785-4091-9482-9548d65bf43c AutoReplyState   : Enabled EndTime          : 4/26/2015 1:00:00 PM ExternalAudience : All ExternalMessage  : ?<html xmlns:o="urn:schemas-microsoft-com:office:office"                    xmlns:w="urn:schemas-microsoft-com:office:word"                    xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"                    xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html;                    charset=unicode"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--                    /* Font Definitions */                    @font-face                        {font-family:"Cambria Math";                        panose-1:0 0 0 0 0 0 0 0 0 0;}                    @font-face                        {font-family:Calibri;                        panose-1:2 15 5 2 2 2 4 3 2 4;}                    /* Style Definitions */                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif";                        }                    a:link, span.MsoHyperlink                        {                        color:#0563C1;                        text-decoration:underline;}                    a:visited, span.MsoHyperlinkFollowed                        {                        color:#954F72;                        text-decoration:underline;}                    span.EmailStyle17                        {                        font-family:"Times New Roman","serif";}                    .MsoChpDefault                        {                        font-family:"Calibri","sans-serif";                        }                    @page WordSection1                        {size:8.5in 11.0in;                        margin:1.0in 1.0in 1.0in 1.0in;}                    div.WordSection1                        {page:WordSection1;}                    --></style></head><body lang=EN-PH link="#0563C1" vlink="#954F72"><div>                    class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Times New                    Roman","serif"'>Testing<o:p></o:p></span></p></div></body></html> InternalMessage  : <html>                    <body>                    <div name="divtagdefaultwrapper" style="margin:0px; font-family:Calibri,Arial,Helvetica,sans-serif"                    &#65279;<style>                    <!--                    @font-face                        {font-family:"Cambria Math"}                    @font-face                        {font-family:Calibri}                    p.MsoNormal, li.MsoNormal, div.MsoNormal                        {margin:0in;                        margin-bottom:.0001pt;                        font-size:11.0pt;                        font-family:"Calibri","sans-serif"}                    a:link, span.MsoHyperlink                        {color:#0563C1;                        text-decoration:underline}                    a:visited, span.MsoHyperlinkFollowed                        {color:#954F72;                        text-decoration:underline}                    span.EmailStyle17                        {font-family:"Times New Roman","serif"}                    .MsoChpDefault                        {font-family:"Calibri","sans-serif"}                    @page WordSection1                        {margin:1.0in 1.0in 1.0in 1.0in}                    -->                    </style> SICK                    <div>                    <p><font size="3"></font>&nbsp;</p>                    </div>                    </div>                    </body>                    </html> StartTime        : 4/25/2015 1:00:00 PM
IsValid          : True ObjectState      : Unchanged


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April 25th, 2015 5:57am

Hi Sneff,

 Sorry, but I can't find anything on my event viewer that is "MSExchangeMailboxAssistants". Do i need to start the "Microsoft Account Sign-in Assistant" in services?

Checking oof with https://testconnectivity.microsoft.com/. I got lots of "x". Please give some advice : 

Exchange Web Services synchronization, notification, availability, and Automatic Replies.
  Not all tests of Exchange Web Services tasks completed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for blank.com.ph.
  Testing Autodiscover failed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting each method of contacting the Autodiscover service.
  The Autodiscover service couldn't be contacted successfully by any method.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting to test potential Autodiscover URL https://blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
  Elapsed Time: 21299 ms.
 
Test Steps
 
Attempting to resolve the host name autodiscover.blank.com.ph in DNS.
  The host name resolved successfully.
 
Additional Details
Testing TCP port 443 on host autodiscover.blank.com.ph to ensure it's listening and open.
  The specified port is either blocked, not listening, or not producing the expected response.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.
  The attempt to contact Autodiscover using the HTTP Redirect method failed.
 
Additional Details
 
Test Steps
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
  The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
 
Additional Details
 
Test Steps
Checking if there is an autodiscover CNAME record in DNS for your domain 'blank.com.ph' for Office 365.
  Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl04_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
  There is no Autodiscover CNAME record for your domain 'blank.com.ph'. Elapsed Time: 24 ms.

Thanks

Jake



April 25th, 2015 7:44am

Hi Sneff,

 Sorry, but I can't find anything on my event viewer that is "MSExchangeMailboxAssistants". Do i need to start the "Microsoft Account Sign-in Assistant" in services?

Checking oof with https://testconnectivity.microsoft.com/. I got lots of "x". Please give some advice : 

Exchange Web Services synchronization, notification, availability, and Automatic Replies.
  Not all tests of Exchange Web Services tasks completed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for blank.com.ph.
  Testing Autodiscover failed.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting each method of contacting the Autodiscover service.
  The Autodiscover service couldn't be contacted successfully by any method.
 
Additional Details
  Elapsed Time: 42852 ms.
 
Test Steps
 
Attempting to test potential Autodiscover URL https://blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
 
Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.blank.com.ph:443/Autodiscover/Autodiscover.xml
  Testing of this potential Autodiscover URL failed.
 
Additional Details
  Elapsed Time: 21299 ms.
 
Test Steps
 
Attempting to resolve the host name autodiscover.blank.com.ph in DNS.
  The host name resolved successfully.
 
Additional Details
Testing TCP port 443 on host autodiscover.blank.com.ph to ensure it's listening and open.
  The specified port is either blocked, not listening, or not producing the expected response.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl01_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.
  The attempt to contact Autodiscover using the HTTP Redirect method failed.
 
Additional Details
 
Test Steps
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
  The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
 
Additional Details
 
Test Steps
Checking if there is an autodiscover CNAME record in DNS for your domain 'blank.com.ph' for Office 365.
  Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
   <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl04_tmmArrow">Tell me more about this issue and how to resolve it</label>
 
Additional Details
  There is no Autodiscover CNAME record for your domain 'blank.com.ph'. Elapsed Time: 24 ms.

Thanks

Jake



Free Windows Admin Tool Kit Click here and download it now
April 25th, 2015 7:44am

Hello

please run this query and share log if have hit:

Get-MessageTrackingLog -Start 2015.04.25 -ResultSize unlimited  |
Where-Object {$_.RecipientStatus -like "*handled external OOF addressed to internal recipient*"} |fl

April 25th, 2015 4:17pm

Hi Sneff,

 I tried to run that query, but I got no output. do i need to edit "handled external OOF Addressed to internal recipient"?

Thanks

Free Windows Admin Tool Kit Click here and download it now
April 25th, 2015 10:44pm

Hi Jake,

Please check the autodiscover service in your client side and server side.

In client side, please run Test E-mail AutoConfiguration tool to check whether the autodiscover service is connected siccessfully:

Open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service.

Please collect the Log tab information here for further analysis.

In server side, please run:

Get-ClientAccessServer | FL Identity,AutodiscoverServiceInternalUri

Regards,

April 28th, 2015 6:01am

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