Attaching OneNote note to meeting in Outlook and choosing Send to Email inserts wrong address
We are having an issue whereby if the procedure below is followed, the user's SIP address is inserted, instead of the email address.  This obviously results in a failure because the SIP address is not a valid email address.  I have not found anywhere to configure which address OneNote tries to use.
  1. right click meeting within the Calendar pane of Outlook
  2. left click Meeting Notes
  3. Click Take Notes on your own
  4. Select a notebook and click OK
  5. Once the note opens in OneNote, click File
  6. Click Send
  7. Click Email Page
  8. Try to send email; message fails.  Reviewing the To: field reveals each meeting attendee's SIP address is listed instead of the email address.

We have Lync 2013 deployed on premise, which is where the SIP addresses are coming from.  We have noticed this occurs on Office 2013; we are using the MS Partner install of Office 2013 64-bit installed on Windows 7 Professional (or Enterprise) 64-bit SP1 and all the latest service packs and patches are installed on affected machines.

Is there any way to have OneNote send to the correct address?

The primary email address is set correctly on the AD accounts and all Outlook Address Book functionality works just fine; this means that if the entries are manually corrected, the email will send properly.  Since this is an SVP that reported the problem, I can't just tell them to manually correct it every time the issue occurs.
October 17th, 2013 5:47pm

Was the meeting a lync meeting? Does a contact exist in Outlook or is there just the Lync address and the gal entry? I can't repro it here - but all of the attendees in my meetings are contacts.

Free Windows Admin Tool Kit Click here and download it now
October 17th, 2013 9:23pm

Hi Will,

How is everything going?

Im using Lync and I cant reproduce this issue.

Please open your Lync and click the Options button to open the Options window. Click on Personal from the left list. Then look at the Personal information manager section and change it to None. Test the issue again.

Please feel free to contact us again.

Thanks,

Steve Fan

Forum Support

October 22nd, 2013 4:55am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks,

Steve Fan

Forum Support

Free Windows Admin Tool Kit Click here and download it now
October 24th, 2013 6:32pm

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Best Regards,

Steve Fan

Forum Support

October 28th, 2013 4:03am

Hello,

we are also having this issue. Ever since we moved over to Office 2013 adding meeting notes into One Note selects the sip email address rather than the exchange one:

So all our accounts have different subdomains.

Normal Email: name.surname@company.com

SIP (Lync): name.surname@im.company.com

etc

One Note almosts 95 % of the time selects the IM account which stops it from working.

Free Windows Admin Tool Kit Click here and download it now
February 12th, 2015 9:43am

Hello Steve,

since we have the same issue here in our company I searched for answers and came across your post here.

I just tried to set the PIM setting to None in Lync 2013 and set up a new meeting in Outlook. Unfortunately this doesn't solve the problem.

And aditionally it is no option to have the PIM integration for Lync set to None for us. It should be "MS Exchange or MS Outlook", because we want to have the availability information in Lync updated from the calendars.

Is there any other solution to this email address problem?

Thanks in advance and best regards

Sascha

March 23rd, 2015 6:11am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics