App error

Hi,

I can't use any app in my excel, it says app error: It can't be open, either close or restart.

I have tried using activelic.bat , something I found in a different thread but doesn't work. Do you know why?

Thanks!!

April 22nd, 2015 3:59pm

Hi,

Do you mind sharing us more information? Which Windows operation system and Office do you use?

According to your description, I suppose this issue occurred with Windows 10 Technical Preview and Office 2016 Technical Preview. If yes, it seems a known issue, please see these similar issues:

https://social.technet.microsoft.com/Forums/en-US/7b46c1c9-70d8-4984-a300-179ed1344e87/cant-open-word-excel-and-powerpoint-preview-apps?forum=WinPreview2014General

http://answers.microsoft.com/en-us/insider/forum/insider_office-insider_word/this-app-cant-open-workaround/defcacc1-4890-45bc-a204-5f209a17c3e5

If I misunderstood something, please feel free let us know.

George Zhao
TechNet Community Support

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April 22nd, 2015 10:57pm

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