A client, 6 users, uses one terminal server (2008 R2) for their employees who work remotely.
One of the users has problems with Office (2010) on this server. The applications (Word/Excel & Outlook) frequently hang with the error mentioned in the title.
It was a while ago the terminal server was rebooted, so i have tried that first but it didn't solve it.
The company uses terminal server profiles, so i deleted his profile (made a backup first :-) ) and that solved it for a week or two.
I have repaired office on the terminal server after that, it didn't solve it either.
He is the only user in the company who has these problems.
There are no add-ins installed and it happens also when he starts Outlook in safe mode.
I am thinking of deleting his profile again and wait what happens in a couple a weeks but i doubt that will solve it.
Also the option of re-installing office crossed my mind, but that doesn't make sense because he is the only users with these problems.
Any ideas?
AppHangTransient event-id 1001
May 1st, 2015 3:28am
no, in my option, it is not related to office. the particular user might do some mistaken operation with his profile.
KR
- Edited by robbery kr 48 minutes ago
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May 4th, 2015 2:44am