I was researching about this issue for months, it's hard to find another usual scenario that got same error cause only few users have more than 1 exchange account configured on same outlook.

Tested scenarios:

2 exchange accounts on Windows 7 home, Office 2010 Professional
2 exchange accounts on Windows 7 professional (2 computers), Office 2010 Professional
2 exchange accounts on Mac OS 10.7, Office 2011 for Mac
2 exchange accounts on Mac OS 10.8, Office 2011 for Mac

Issue:

Outlook app crash some seconds before receive an external calendar invite.

Excluded possibilities:

It does not happens on first (default) exchange account on same profile
It does not happens on seccond exchange account if sent from another account is same organization
It's not a profile issue, application issue, OS issue or acount issue. All tests was generated using different servers and different accounts provided by Office 365.
I don't think that's a Office 365 issue, cause it happens only on secondary account and the configured settings is the same than default account.

Gererated application error:

Assinatura do problema:
  Nome do Evento de Problema:	APPCRASH
  Nome do Aplicativo:	OUTLOOK.EXE
  Verso do Aplicativo:	14.0.6117.5001
  Carimbo de Data/Hora do Aplicativo:	4f3e2cb1
  Nome do Mdulo de Falhas:	OUTLOOK.EXE
  Verso do Mdulo de Falhas:	14.0.6117.5001
  Carimbo de Data/Hora do Mdulo de Falhas:	4f3e2cb1
  Cdigo de Exceo:	c0000005
  Deslocamento de Exceo:	00000000000593c5
  Verso do sistema operacional:	6.1.7601.2.1.0.256.48
  Identificao da Localidade:	1046

Informaes adicionais sobre o problema:
  LCID:	1033
  skulcid:	1046

Leia nossa declarao de privacidade online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416

Se a declarao de privacidade online no estiver disponvel, leia nossa declarao de privacidade offline:
  C:\Windows\system32\pt-BR\erofflps.txt

Well guys, how can I fix it?

Thanks a lot.

• Edited by ICarlos Wednesday, August 08, 2012 8:04 PM
• Changed type ICarlos Wednesday, August 08, 2012 8:17 PM Program error

For the Outlook crash issue, you may first run Outlook with safe mode.

Type "Outlook.exe /safe" in the search bar and press Enter.

If the issue is gone, please disable add-ons one by one to find the root.

Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

All tests was made with addons disabled, same error with these addons enabled and using /safe command.

When does it happen, when the second Exchange account receive the meeting invites? or when you accept it?

I would confirm whether the second Exchange account it the same account when you test. If so, recreated this calendar folder using MFCMAPI tool. Removed and re-added the delegate permission if necessary.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

When does it happen, when the second Exchange account receive the meeting invites? or when you accept it?

- When the account receives it (between 5 and 30 seconds after it).

I would confirm whether the second Exchange account it the same account when you test. If so, recreated this calendar folder using MFCMAPI tool. Removed and re-added the delegate permission if necessary.

- It's not, I made tests using different accounts, including new accounts created just for this diagnostic proccess, without any content/object on boxes

Aditional info: This issue is specific about foreign meeting invite on calendar, in the secondary account, and how Outlook deals with it. Outlook does not crash if I delete the meeting from calendar and does not delete the meeting notification from inbox, but it still crash if I delete the meeting notification from inbox and do not delete the event from calendar.

• Edited by ICarlos Saturday, August 11, 2012 8:03 PM

Try to start Windows with clean boot mode.

(http://support.microsoft.com/kb/331796, http://support.microsoft.com/kb/929135)

Or create a Windows User profile for testing.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Did u had success to reproduce this scenario?

No, using another profile, clean boot or safe mode had same problem, As I said, It happens too on MacOS, it's not a system or profile problem.

For the crash issue, the tools named AD plus may help you.

http://support.microsoft.com/kb/286350

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator Friday, August 17, 2012 10:58 AM

Hello, Any update?

Hi Tony, I'm having troubled to get this debug info, when I monitor the process using WinDbg x64 while working on Outlook, it gets the same infos when working fine and when crashed by this bug.

How can I catch this crash using AD Plus?

Tyvm

Hi there ,

I was experiencing same problems , one of this 2 solutions worked for me :

1. replacing  the computer or reformatting the current one.

2. working in cached mode (in exchange)

strange thing is that on the same configuration computer there is no problem while on the other computer the outlook is crashing after applying every meeting invitation .

best regards ,

Shimon.

Hi there ,

I was experiencing same problems , one of this 2 solutions worked for me :

1. replacing  the computer or reformatting the current one.

2. working in cached mode (in exchange)

strange thing is that on the same configuration computer there is no problem while on the other computer the outlook is crashing after applying every meeting invitation .

best regards ,

Shimon.

I'm already using cached mode, and already tried in different computers, as I said, it happens in every single computer, including MacOS.

ICarlos,

Did you ever find a solution to this problem?

K

I know this problem wasn't solved yet, but since I had the same problem, decided to post here.

Having a similar problem at work, the only way that I was able to make this work was on the second account, disabling cached mode before opening Oulook, 2010 on my case, to not crash. Working for me so far for the last hour.