Office 2010 Student and Home Edition has been running without problems on my PC since 2012. Recently installed Microsoft Outlook 2013 (The version of Office 2010 did not include Outlook), since then, every time I open any of the original Office 2010 Programs eg XCEL, WORD, POWER POINT, ONE NOTE, the program opens in 'Microsoft Office 2010 Single Image' which appears to have to be installed every time any of the programs are opened. The Installation process takes anything up to a few minutes to complete and sometimes when filing or printing a document, the install restarts, on occasions, in an endless loop which requires random,imaginative keystroke action to terminate. The program shortcut icons all point to the 'Microsoft Office 2010 Single Image' application, I have not succeeded in finding where the original programs are located as a quick way of trying to fix the problem.

The new installation of Outlook 2013 opens normally.

Evidently, the Outlook 2013 installation has disturbed the 2010 licensing or something ellse, can this unintended change be reversed?

Short of a complete Un-install + Re-Install, I have tried every straightforward  repair/ change (run All on my computer)/ enter product code etc option, all to no avail.

I have read of variations on the same problem relating to mixing Office 2003/ 2007, cases of Outlook 2013 starting up in a similar way, but no examples of the specific problem outlined above. The next step is a complete Un-install + re-install of Office 2010, is this the answer or do I need to go further? Indeed, is there a quick fix?

Hi,

The Microsoft Office Single Image 2010 is a set of tools, documentation, and product files that licensed original equipment manufacturers (OEMs) can use to preload Office on new computers for distribution to end users.

I would suggest you to try the methods listed in this KB article: http://support.microsoft.com/kb/2528748/en-us Just run the Fix-It tool mentioned in the page, or follow the steps to fix it by yourself.

A similar issue is discussed here, you might have a look: http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/microsoft-office-single-imagewhat-is-it-exactly/8a3fe920-d2b2-436e-9283-e7c085905692

Ethan Hua CHN
TechNet Community Support

The KB Article 2528748 Solution Method 2 running Microsoft Fix it 50781 has resolved the problem. That is indeed a 'quick fix', exactly what I was looking for. Word, Xcel and PowerPoint 2010 Office programs all start normally now, Outlook 2013 operating as before.

For the record, the manual 'Let me Fix it Myself' version of the Method 2 solution tables XP and Vista Register entries, not Windows 7. This would have had me wondering at the wisdom of making any manual Reg edits, because, there is a difference in the XP and Vista paths, is Win7 different again?

Thank you for the help.

The security template used by Win7 is under c:\Windows\inf\Defltbase.inf (%windir%\inf\defltbase.inf), the same as Windows Vista.

I'm glad that your problem have been addressed.

Thanks for the confirmation.

Ethan Hua CHN
TechNet Community Support

The security template used by Win7 is under c:\Windows\inf\Defltbase.inf (%windir%\inf\defltbase.inf), the same as Windows Vista.

I'm glad that your problem have been addressed.

Thanks for the confirmation.

Ethan Hua CHN
TechNet Community Support