Hi all

I have a staff member who's reported a rather interesting issue to me.

This morning every email, calendar item, and task got categorised, and every email that comes in is automatically assigned to a category. Selecting all mail and clearing categories seemed promising but when they came in this morning the issue was back. I've checked for Rules in case one got accidentally created but there are none and I've also tried creating them a new Outlook profile. None of it has worked.

Is this something that anyone has dealt with or could offer any insight to?

Thanks all

Aaron

Hi Aaron,

Could you please clarify the following question so that we can fix the issue more efficiently?

What type of email account does the staff member use?

Does this issue happen to only single staff member or multiple members?

Did the user install any third-party add-in in Outlook which may cause category issues?

Does the user have his email account set up on other devices?

Does this issue continue if we configure the same account in Outlook on a different computer?

Regards,

Steve Fan
TechNet Community Support