After migration to Exchange 2013 the old outlook clients do not automatically reconfigure

After migration to Exchange 2013 the old outlook clients do not automatically reconfigure

we use outlook 2013

February 18th, 2015 2:11am

Hi ,

I hope you would be having exchange 2013 coexistence environment with exchange 2010 or 2007.

Autodiscover is the feature which will make the outlook profiles to configure automatically.So please make sure the following things are in place.

1.Autodiscover record on the internal dns need to be configured and it has to be resolved properly to the cas servers or else to the LB if you have.

2.Please check the autodiscover internal url.

get-clientaccessserver -identity "server name" | fl *internaluri*

3.Make sure the name used for the autodisocver and internal outlook anywhere are available on the SAN certificate installed in exchange.Same time we need to enable the installed SAN certificate for the exchange services like iis,pop,imap,smtp.

4.You need to have the autodicover name and internal outlook anywhere name on the internet explorer proxy exceptions when you have proxy servers available on your network for internet access.

Note : moreover we need an additional information's from your side about your enviro

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February 18th, 2015 2:23am

Hi,

By default, Outlook client will use autodiscover service to connect to Exchange server and change to correctly setting for relevant Exchange server when restart Outlook.

Is there any error message when open Outlook client? How about re-configure outlook profile?
Its more helpful for further troubleshooting, please post detail information about your question.

Please pay attention to below link about Step-by-Step Exchange 2007 to 2013 Migration, especially the setting of virtual directory and DNS record:
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-2-step-by-step-exchange-2007-to-2013-migration.aspx

Best Regards,
Allen Wang
February 19th, 2015 4:31am

Hi,

By default, Outlook client will use autodiscover service to connect to Exchange server and change to correctly setting for relevant Exchange server when restart Outlook.

Is there any error message when open Outlook client? How about re-configure outlook profile?
Its more helpful for further troubleshooting, please post detail information about your question.

Please pay attention to below link about Step-by-Step Exchange 2007 to 2013 Migration, especially the setting of virtual directory and DNS record:
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-2-step-by-step-exchange-2007-to-2013-migration.aspx

Best Regards,
Allen Wang
Free Windows Admin Tool Kit Click here and download it now
February 19th, 2015 9:27am

I ran into this same issue and found the root problem was a misconfigured URL for Outlook Anywhere under expr.

The fix was to issue this PowerShell command:

Set-OutlookProvider expr -CertPrincipalName:"msstd:mail.example.net"

Where your FQDN for your Exchange 2013 server is listed after the msstd:.   Prior it was still pointing to the Exchange 2010 server.

Hope this helps someone else in the future.

-Lance

June 10th, 2015 6:35pm

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