After migrating to Exchange 2012 my Outlook 2013 rules do not work

I recently migrated my Exchange 2010 box to Exchange 2012 (all updates required for co-existence have been applied) and since then my Outlook rules are not running automatically. (I have been using Outlook 2013 for a while so there wasn't a change in client after the migration.)

I have tried:

  • deleting and recreating the rule(s) that is used most often;
  • deleting all the rules and recreating just the one that is used most often;
  • deleting and recreating the same rule through OWA;
  • starting Outlook with /cleanrules and recreating the rule;
  • turning off Cached Exchange Mode.

None of this has worked and the rule simply does not run automatically but it will run fine when run manually.

Any ideas?

May 9th, 2013 6:29pm

Hi  ,

Please check the rules are client only rules or server side rules .

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May 10th, 2013 6:24am

I have only one rule at this time and I believe it is a server-side rule. However, the rule does not work whether Outlook is open or not. The only way to get it to work is to run it manually.

Picture of my list of Outlook rules

May 10th, 2013 6:19pm

Hi  ,

What is the type of e-mail account (POP, IMAP, MAPI or Exchange) setup in Outlook ?

Please try run outlook on safe mode, if it works fine in safe mode, check if there are any add-ins that is causing the issue and disable it.

Try disabling anti-virus then send a test email to run the rule.

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May 14th, 2013 12:20pm
Isn't that a server-side rule? If so, why would safe-mode help?
May 14th, 2013 7:02pm

Hi

Does only one user occured this issue ? If yes, please create a new user to test. It looks like can't trigger the conditions, so maybe it is mailbox issue.

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May 20th, 2013 11:36am

Hi Wendy,

I believe it is a mailbox issue. Another use does not have this problem. What troubleshooting steps can I take from here?

I also tried creating a new Exchange 2013 database and moving my mailbox to it. This did not help.

June 6th, 2013 1:46am

Hi,

I suggest you remove the account from the outlook, and then reconfigure the account of outlook. Then, you could import the rules and test it.

I hope this could help you.

If you have any unclear situations, please feel free to let me know.

Billy Wang

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June 6th, 2013 10:24am
Did you figure out how to fix this?  I have the same problem (one user, me).  I'd rather not delete my mailbox on the Exchange server unless I have to.
August 22nd, 2013 2:46pm
Would this help if one mailbox? http://technet.microsoft.com/en-us/library/ff625226(v=exchg.150).aspx
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August 22nd, 2013 2:50pm

Hi.

I was not aware of that command but I will definitely give it a try.

I have not solved the problem however I have recreated all the rules and some of them seem to work. :| Unfortunately, it's not simply a matter of deleting and recreating rules because I've done that on the rules that still don't work, and well... they still don't work. I also don't know at which point the rules began to partially work again because I've done a lot of experiments and have also given up on it for a while so nothing stands out in my mind as being a trigger.

August 22nd, 2013 3:07pm

Create the rule in OWA.

Does that work?

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August 22nd, 2013 3:13pm
I said that in my first post.
August 22nd, 2013 3:21pm

I think I found a way to fix this.  I had problems with inconsistency too, and my junk was not moving as expected so I did this:

Logon to OWA
Disable junk email filtering and save that change (under Options, Block and Allow)
Re-enable junk email filtering, and save again

...but if all else fails I'll export my mailbox to PST, delete the 2013 mailbox, create 2013 mailbox, import from PST

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August 22nd, 2013 3:32pm

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