Recently a client migrated their SBS 2003 to a new SBS 2007. They are still using Office 2003 and are having some issues receiving some attachments. This issue persists on Multiple users but does not appear to be happening on all incoming emails. I found a KB stating this was a known issue and to verify that Exchange was fully patched. I found that it was not so we installed SP3 for Exchange to see if that would help. Unfortunately it did not help, we are still having the same issue. If I take the email and forward it to a gmail account the attachment appears and the user can see the attachment in OWA. If I then take the email and forward it from the gmail back to their exchange email it also works. Which originally lead me to believe that it is on the senders side, unfortunately if I have the sender send directly to the gmail account or my exchange server (2003) the attachment is there in both accounts. I did find KB - http://support.microsoft.com/kb/961940/en-us but wanted to know if there is anything else I am missing, I would rather bring a solution to the client rather than a workaround!

Hi Are the users experiencing the same issue with both Outlook and OWA? And it's not filtered in any sort of mail washing? IMF? 3rd part? Jonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog: http://www.testlabs.se/blog | Follow me on twitter: jonand82

Hi, I found another solution, you could have a try. 1. Run this command: Set-OrganizationConfig –ShowInlineAttachment: $true Run this command to verify the result: Get-OrganizationConfig 2. Add a new entry in the Edgetransport.exe.config XML file on Edge server or Hub Server The detailed processes could be found in the following KB. http://support.microsoft.com/default.aspx?scid=kb;EN-US;954684 And I found some other workaround except view the attachment in OWA 1. In Outlook 2003, save the attachment locally, and then view the attachment. 2 .Use Microsoft Office Outlook 2007 to view the attachment. More information about the workaround : http://support.microsoft.com/kb/930468 TechNet