Activesync issue Managed Availability EVENT ID : 4

Hi, I'm receiving a lot of errors in Managed Availability, concerning Activesync and Health mailboxes.

My organization has got a forest, with two domains. we have exchange server 2013 installed  with multi-role servers in each domain. let's call them ExchangeserverA and ExchangeserverB to distinct the domain.


This is the error I receive, and I'm unable to find anything related in the internet,

It seems that ExchangeserverA (from domain A) is trying to monitor exchangeserverB (from domain B) with a healthmailbox from domain A ?

I'm not sure. anyway my Event log is completely full of this event, every time the same error.

ActiveSync is failing on ClientAccess server EXCHANGESERVERA.

Incident start time: 7/25/2015 1:44:34 PM

 

Last failed result:

Failing Component - EAS

Failure Reason - Unknown Reason: LegacyDeviceOnStrictPolicy

 

Exception: System.Net.WebException: Error occurred:

 

User: HealthMailboxc6678264e70d4c1a8a0215513d98ce12@organization.A

Password: %Lk]R@WG07VyJz[)8BX1VyDYsis[!|us<sdfsdfsdfsdfsdfsdfsdfsdfsdfsdfsd=ar=:W;43_ylPzj/!/_^=8I/(yYJ7:4WI7N]d49?:(vpG5)|_1Ncji}r

Target: https://localhost/Microsoft-Server-ActiveSync

Response: <Settings xmlns="Settings:"><Status>141</Status></Settings>

Diagnostics header:&Log=PrxFrom:192.168.134.28_V141_HH:localhost_SmtpAdrs:HealthMailboxc6678264e70d4c1a8a0215513d98ce12@organization.A_NMS1_Fet78_S141_Error:LegacyDeviceOnStrictPolicy_As:BlockedP_Mbx:exchangeserverB.organization.B_Dc:DC01.organization.B_Throttle0_SBkOffD:L/-229_TmRcv08:13:46.0897436_TmSt08:13:46.1209877_TmFin08:13:46.1522385_TmCmpl08:13:46.1522385_ActivityContextData:ActivityID=c4a2b9c9-5cc5-4778-9102-8de9072c8da1;I32:MB.C[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=10;F:MB.AL[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=0.9;Dbl:STCPU.T[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=30;Dbl:ST.T[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=5;I32:ADS.C[DC01]=2;F:ADS.AL[DC01]=2.7268;I32:ADS.C[DC02]=2;F:ADS.AL[DC02]=4.7495;Dbl:MBLB.T[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=86;Dbl:BudgUse.T[]=31.2507991790771;I32:ATE.C[DC01.organization.B]=2;F:ATE.AL[DC01.organization.B]=0;Dbl:RPC.T[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=9;I32:RPC.C[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=10;I32:MAPI.C[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=23;I32:ROP.C[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=983669815;Dbl:MAPI.T[exchangeserverB.e54887cf-5424-427c-9838-a11b9ec33b8a]=9;I32:ATE.C[DC02.organization.B]=2;F:ATE.AL[DC02.organization.B]=0;S:WLM.Cl=CustomerExpectation;S:WLM.Type=Eas;S:WLM.Int=True;S:WLM.SvcA=False;S:WLM.Bal=239971,9;S:WLM.BT=Eas_Budget:(D)Owner:Sid~ORGANIZATION-CH\SM_86105c2d9ac34850b~Eas~false,Conn:0,MaxConn:10,MaxBurst:240000,Balance:239971,9,Cutoff:600000,RechargeRate:360000,Policy:GlobalThrottlingPolicy_fba00a06-e517-44b9-b696-6a0e3134c1d6,IsServiceAccount:False,LiveTime:00:00:00.0312508_

   at Microsoft.Exchange.Monitoring.ActiveMonitoring.ActiveSync.Probes.ActiveSyncProbeBase.ReportFailure(Boolean isAborted)

   at Microsoft.Exchange.Monitoring.ActiveMonitoring.ActiveSync.Probes.ActiveSyncProbeBase.DoWork(CancellationToken cancellationToken)

   at Microsoft.Exchange.Monitoring.ActiveMonitoring.ActiveSync.Probes.ActiveSyncCustomerTouchPointProbe.DoWork(CancellationToken cancellationToken)

   at Microsoft.Office.Datacenter.WorkerTaskFramework.WorkItem.Execute(CancellationToken joinedToken)

   at Microsoft.Office.Datacenter.WorkerTaskFramework.WorkItem.<>c__DisplayClass2.<StartExecuting>b__0()

   at System.Threading.Tasks.Task.Execute()

 

Diagnostic command: Invoke-MonitoringProbe -Identity:"ActiveSync\ActiveSyncCTPProbe" -Server:EXCHANGESERVERA | fl

 

-------------------------------------------------------------------------------

 

States of all monitors within the health set:

Note: Data may be stale. To get current data, run: Get-ServerHealth -Identity 'EXCHANGESERVERA' -HealthSet 'ActiveSync'

 

State               Name                                    TargetResource                     HealthSet                     AlertValue     ServerComponent    

-----               ----                                    --------------                     ---------                     ----------     ---------------    

NotApplicable       ActiveSyncCTPMonitor                    ActiveSync                         ActiveSync                    Unhealthy      None               

NotApplicable       RequestsQueuedGt500Monitor              MSExchangeSyncAppPool              ActiveSync                    Healthy        None               

 

 

States of all health sets:

Note: Data may be stale. To get current data, run: Get-HealthReport -Identity 'EXCHANGESERVERA'

Even checking the healthmailbox I'm unable to include them manually in device-mailbox policy. commands like "get-casmailbox" doesn't work with healthmailboxes.

So can anyone please help me ?

thanks,


  • Edited by hegokkh 22 hours 44 minutes ago
July 27th, 2015 4:45am

If i try to launch the command written above :

[PS] C:\Windows\system32>Invoke-MonitoringProbe -Identity:"ActiveSync\ActiveSyncCTPProbe" -Server:EXCHANGESERVERA | fl
WARNING: Failed to find the probe result for invoke now request id 42d74096c90d47a181fb0b2ad81fe77c and probe workdefinition id 307.

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July 27th, 2015 5:07am

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