We are exploring activesync mailbox policies in exchange 2013.

The activesync mailbox policy has the option of enabling password recovery. Also the get-mobiledevicestatistics command has the -showrecoverypassword switch.

However there is no reference of how this works. I have created a mobile device mailbox policy with the PasswordRecoveryEnabled set to true. However when this policy is applied to the user, neither is the user asked for recovery password, nor is he able to see it in owa, nor is the administrator able to see anything in the get-mobiledevicestatistics command.

Searched a lot on the internet and could not find any references to exchange 2013 (though there were frequent references to exchange 2010).

also, is it supported by all device types (windows, apple, android)

Appreciate any help.

Hi 

I have this option enabled and it works for me 

Perform this on server 

Choose Enable Password Recovery option in your active sync device 


TO Recover an ActiveSync Device Password :

1. Login to Outlook Web Access (https://webmail.nccu.edu)
- Outlook Web Access is best viewed in Microsoft Internet Explorer
2. Select Mobile Devices from the Navigation pane.
3. Select the mobile device from the list.
4. Click Display Device Password

May be recreate your policy and see the results