ADRMS Server 2012 with exchange 2010, I have created some new templates, they are showing up in owa but not Outlook 2013

I cannot figure out why my templates do not show up in Outlook, when I manually update the AD RMS task scheduler to run the templates get pulled and placed into the C:\Users\%%\AppData\Local\Microsoft\DRM\Templates but when I launch outlook they are not displayed.

Has anyone encountered this type of problem before?

February 12th, 2015 2:15pm

Hi,

Generally, the default Outlook Templates (.oft) is located in drive:\Users\<username>\AppData\Roaming\Microsoft\Templates.

Firstly, please make sure the Templates have been located in the C:\Users\%%\AppData\Local\Microsoft\DRM\Templates path of your local machine. If it is there, please copy and paste the new Templates to the default Outlook Templates location.

Then we can right-click the Folder to select Properties in Outlook, and click dropdown next to "When posting to this folder, use:" and select the custom template form in the list. For more information about Outlook Templates, please refer to:

https://support.office.com/en-au/article/Save-time-with-templates-in-Outlook-8990002c-b3d7-4fc0-a4f4-4f2f94643aa7

Regards,

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February 13th, 2015 4:45am

But what folder would I choose if I am just trying to get the permissions to load. I see them in the DRM templates location, but Outlook wont load them...
February 13th, 2015 9:28am

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