7 Minute Delay when opening Delegate Access within Outlook
Our users have been complaining about an issue were Outlook will hang for 7 minutes with an hour glass when try to access the Delegate Access window to add or remove delegates from their mailbox. After 7 minutes the Delegate Access box will come
up and the user does not have other issues editing the delegate list.
I am able to reproduce this issue on my workstation. Using procmon I found that over a 7 minute window the application searchindexer.exe started many processes of itself with durations longer then one second. (below is a screen shot my procmon
capture.) Also during this time the Outlook application would show a bubble stating that it is trying to access the CAS Array. My company is running Exchange 2010. We do not allow any RPC access to any of the Exchange servers
including the mailbox servers. All Outlook traffic has to be Outlook Anywhere traffic over https.
I know the searchindexer.exe process is the Windows Search service but I am not sure why it is being access during a delegate change. I am looking for any help in regards to this issue.
Thanks,
Joel
June 25th, 2012 2:26pm
Is there something wrong with your Exchange Control Panel (ECP) web page?
How many sites do you have?Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
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June 25th, 2012 2:48pm
I have only one site. I am able to log into and access ECP through IE. Is there another access method to ECP that I should be checking?
Joel
June 25th, 2012 3:07pm
It's my understanding that Outlook uses ECP for this function.Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
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June 25th, 2012 3:33pm
Hello,
Is there any update on this thread?
Thanks,
Simon Wu
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July 3rd, 2012 10:29pm