Please Help! Our work emails all of sudden stop working. Its showing us offline, when I click on the Icon it wont do anything. How do I get our outlook back online?

Hi,

Please do the following steps to check the result:

1. Start Outlook, go to File -> Account Settings -> Change -> Select Use Cached Exchange Mode -> More Settings -> Advanced tab -> Outlook Data File Settings -> Disable Offline Use(Please keep the .ost file location in mind) -> OK. Exit Outlook.

2. Browse to the .ost file, rename or delete it.

3. Press Win + R and type outlook.exe /safe in the blank box, then press Enter.

4. If 3 doesn't work, create a new profile to check the result:

http://support.microsoft.com/kb/829918/en-us

If I misunderstood anything, please feel free to correct me.

Regards,

Melon Chen
TechNet Community Support

• Edited by Melon Chen CHNMicrosoft contingent staff, Moderator 2 hours 29 minutes ago modify