: WINWORD.EXE: 15.0.4517.1003: 0x51a6f6a7
: unknown: 0.0.0.0: 0x00000000
: 0xc0000005
: 0x003982a8
: 0x480
: 0x01ce8f692d1b8ef9
: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
: unknown
: e2c16905-fb5d-11e2-b9a4-3c970e643e41

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Hi

According to my research, this problem may occur if one of the following conditions is true:

• The global template is corrupted or damaged.
• A Word add-in is corrupted or damaged.
• The Norton AntiVirus Office plug-in (OfficeAV.dll) is corrupted or damaged.

To resolve this problem, use the following methods, as appropriate for your situation.

• Method 1: Rename the global template
• Method 2: Remove the Word in Works Suite add-in
• Method 3: Remove Word add-ins
• Method 4: Remove Word COM add-ins
• Method 5: Use the Live Update feature in Norton to update the Norton Office plug-in

For more detailed information about  the solution, please refer to the following link:

http://support.microsoft.com/kb/823585/en-us