we can't update from windows 8 to 8.1 pro

dear Team,

we are facing problem, while updating windows 8 to 8.1 pro from store, its showing error message as "Windows could not complete the installation. to install windows on the computer,restart the installation 

Applying PC Settings 98%"

please resolve this.

Thanks & Regards

Surendhar.J



July 16th, 2015 5:56am

Hi Surendhar.J,

First of all, please run "dism /online /cleanup-image /restorehealth" to check the health of the system files.

Before we tried to update to Windows 8.1, please ensure the Windows 8 has got the latest updates. There may be some pending updates resulting in the failed upgrade, we could restart the machine and perform an installation again to have a check. It is recommended to unplug all the external devices before we tried to perform an upgrade.

If the issue persists, we could tried to perform the upgrade in clean boot environment to isolate the third party service conflict issue.

How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135

Best regards

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July 17th, 2015 3:39am

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