SCCM 2012 R2 CU4

Server 2012 R2

Like the title says, with some recent 2012 R2 server deployments, they are not pulling in all the software updates into Software Center. A couple of security updates show up but there should be like 30. 

When I run Windows Update and check the internet, it shows 40+ updates needed. Most of which I have deployed to this server. When you look at the cache you can see a bunch of updates downloaded to cache (most match up with what windows update sees as needed) but they do not show up in Software Center!?

I've ran and re-ran appropriate actions, restarted the server and client, reinstalled client, killed the cache and forced re-download of updates. Nothing makes a difference. Funny thing is, I have 2 different servers with this issue and they both pull in the same two updates below. I tried installing them then seeing if the rest of the updates show up - no luck.

• Edited by atom_acres Monday, June 22, 2015 3:06 PM

I just ran the compliance report and there are about 20 updates marked as required but not installed. This matches the number of updates I see downloaded to the ccmcache.

I ran software updates scan cycle and software updates deployment eval cycle

• wuahandler.log doesnt seem to show anything abnormal
• updatedeployment.log has a ton of entries similar to this:

Update (Site_8FCBACE2-5932-481A-8882-99810B62F26B/SUM_cf352be7-e7c3-4cf1-895d-6e7a3e359c9c) added to the targeted list of deployment ({5FD8CF9C-1197-4354-8B5D-B40099644065})

• updatestore.log has a bunch of entries similar to this:

Queried Update (5d723079-1bf8-4fd9-b195-178643df4a81): Status=Missing, Title=Security Update for Windows Server 2012 R2 (KB3045171), BulletinID=MS15-044, QNumbers=3045171, LocaleID=, ProductID=0fa1201d-4330-4fa8-8ae9-b877473b6441, UpdateClassification = 0fa1201d-4330-4fa8-8ae9-b877473b6441, ExcludeForStateReporting=FALSE.

• One thing that bothers me is if I open servicewindowmanager.log I see:

OnIsServiceWindowAvailable called with: Runtime:600, Type:4 ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
No Service Windows exist for this type. Will check if the program can run in the All Programs window... ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
        Biggest Active Service Window for Type=1 not found ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
Program cannot Run! Setting *canProgramRun to FALSE ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
WillProgramRun called with: Runtime:600, Type:4 ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
No Service Windows of this type exist. ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
There exists an All Programs window for this duration. The Program will run eventually. ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)

I've verified manually and with now micro right click tools that this server does in fact have a service/maintenance window. Even if it didn't, it shouldn't prevent updates from showing up in Software Center...

• updateshandler.log has a bunch of entries like this:

Starting download on action (INSTALL) for Update (5d723079-1bf8-4fd9-b195-178643df4a81) UpdatesHandler 6/23/2015 7:39:14 AM 2976 (0x0BA0)
Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 6/23/2015 7:39:14 AM 1188 (0x04A4)
Contents already available. UpdatesHandler 6/23/2015 7:39:14 AM 2976 (0x0BA0)

• windowsupdate.log - this log has a lot of info but this line stuck out to me

2015-06-23 07:39:02:046 744 990 Agent Reporting status event with 26 installable, 55 installed,  0 installed pending, 0 failed and 0 downloaded updates

• Edited by atom_acres 19 hours 48 minutes ago

• One thing that bothers me is if I open servicewindowmanager.log I see:

OnIsServiceWindowAvailable called with: Runtime:600, Type:4 ServiceWindowManager 6/23/2015 7:39:15 AM 1188 (0x04A4)
No Service Windows exist for this type. Will check if the program can run in the All Programs window... 

you seems to have MW for this client collection . Have a look at these blogs how the MW calculated and do the adjustments according to that.

https://social.technet.microsoft.com/Forums/en-US/cc03f9f6-dcdb-4096-a115-f42b2ba348b8/windows-updates-not-running-even-when-maintenance-available?forum=configmanagersecurity

http://blogs.technet.com/b/csloyan/archive/2010/10/24/maintenance-window-calculations-explained.aspx

and http://blogs.technet.com/b/configurationmgr/archive/2013/06/11/configmgr-2012-support-tip-clients-never-reboot-even-when-required-in-a-deployment.aspx

I think you might be on the right path...

I did some more investigating and I seem to be having this issue with lots of servers all different OS's now. I've had SCCM up and running successfully for a few months now - I am not sure why it started now.

I moved a test server to a different group that does not have a maintenance window but still has all of our updates deployed to it as 'available'. The updates then showed up in Software Center.

I tested multiple groups/maintenance windows and each time it was moved the updates would disappear from Software Center. ALL of our maintenance windows (which are tied to appropriate groups) are 1 hour in length. 

I've already set custom client settings and changed the temporary notification to 10 min and the countdown interval to 5 min (for a total of 15 min).

Is 45 minutes not sufficient anymore for my maintenance windows?

*edit*

I bumped those settings down to 5 + 1 and changed my one of my maintenance windows from 1 hour to 2 hours and that did not make a difference. So I tried 4 hours.... still not showing up. 

• Edited by atom_acres 16 hours 23 minutes ago

Somewhere along the way the ADR I am using got set to 'hide in software center...' (we wanted to suppress the message to users that there were new updates) I didn't realize when I selected it that it would cause future updates to NOT show up in the Software Center.

I changed this to display in software center and only show notifications for compute restarts.

my bad...

• Marked as answer by atom_acres 16 hours 16 minutes ago