unable to process the request error when opening Excel

Hello,

We're getting "Unable to process the request. Wait a few minutes and try performing this operation again" when opening Excel file. 

Excel services are running. Anyone has any ideas? Thanks.

-Hubble

May 21st, 2015 2:31pm

Hi,

This problem may cause by different reasons. Please check followings.

  1. Disable the ASP.NET Impersonation at server level and SharePoint web services level.
    http://www.stefanjohansson.org/2013/03/excel-services-unable-to-process-the-request-wait-a-few-minutes-and-try-performing-this-operation-again/
  2. Make sure the account running Excel Services have permissions to the content DB.
    http://support.microsoft.com/kb/981293
  3. When error message only received when attempting to open .xlsx or .xlsm file, but no problem for .xls file, check out this blog.
    http://wwolfe.blogspot.com/2012/04/excel-services-is-unable-to-process.html
  4. If problem still not resolved, we need to check out ULS log. And here is a similar thread should also help.
    http://social.technet.microsoft.com/wiki/contents/articles/9848.excel-services-2010-unable-to-process-the-request-maximum-private-bytes-size-exceeded-unable-to-complete-the-operation.aspx

Best Regards,

Lisa Chen

May 22nd, 2015 2:43am

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