hi, I recently took over our ConfigMan 2012 server and I am trying to do the software updates.   I'm pretty new to this product so bare with me.  under my software updates node I've done a synchronize software updates.   I opened up my log file named wsyncmgr and most files were skipped.  I did see a few lines of data that showed me things did in fact sync.  Example of a successful update.  

Synchronizing update 2261358b-eedc-4825-8114-ef7011072e88 - Windows Internet Explorer 7 for Windows Server 2003 x64 Edition and Windows XP x64 Edition

Synchronizing update c704787d-976d-406d-828b-9f1aca4430de - Windows Internet Explorer 7 for Windows Server 2003 for Itanium-based Systems

But then I see many failures that say (The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow)

When I view the most resent updates I only see updates to June 2015.  Nothing from July & Aug.   MS15-064 is the most resent bulletin ID I have.  

not sure why and the tech I replaced is no longer with our company.    Guidance would be appreciated.

 

Have you already used the search function? That issues is discussed and solved frequently: https://social.technet.microsoft.com/Forums/en-US/home?category=systemcenter2012configurationmanager&forum=configmanagermdm%2Cconfigmanagermigration%2Cconfigmanagersecurity%2Cconfigmanagerosd%2Cconfigmanagergeneral%2Cconfigmanagersdk%2Cconfigmanagerdeployment%2Cconfigmanagerapps&sort=relevancedesc&brandIgnore=True&searchTerm=License+Terms+have+not+been+completely+downloaded+and+cannot+be+accepted

I found my SUP settings and there is no proxy settings at all on our configman server.   my SUP settings are as follows.

port number 8530.  SSL port 8531.  Allow intranet-only client connections.  Use credentials to connect to the WSUS server.  The account being used works.   under the part that says (software update point proxy server settings) both check boxes are empty and I can't change them.  They are in a state of grayness and I can't change the settings.  

This obviously used to work since we have updates up to June of 2015.  Something must have changed but I've yet to find it.    Our configman server is also our WSUS server.  I've confirmed in control panel we turn off all firewalls.   I opened up the windows server update services and I see updates from Tuesday Aug 11, 2015 so they have been downloaded, they just don't show up in the Configman console.

if you have more advice I'm all ears!!

I did see this in the wsyncmgr.log file which seem to show it is working.    Still nothing past June ever shows up in the console tool.  

Starting Sync SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:31 AM 7720 (0x1E28)
Performing sync on retry schedule SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:31 AM 7720 (0x1E28)
Read SUPs from SCF for SRVCM12.company.org SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:32 AM 7720 (0x1E28)
Found 1 SUPs SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:32 AM 7720 (0x1E28)
Found active SUP SRVCM12.company.org from SCF File. SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:32 AM 7720 (0x1E28)
STATMSG: ID=6701 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SRVCM12.company.org SITE=CM1 PID=3828 TID=7720 GMTDATE=Tue Sep 01 16:42:32.205 2015 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 9/1/2015 9:42:32 AM 7720 (0x1E28)
Synchronizing WSUS server SRVCM12.company.org SMS_WSUS_SYNC_MANAGER 9/1/2015 9:44:16 AM 7720 (0x1E28)
STATMSG: ID=6704 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SRVCM12.company.org SITE=CM1 PID=3828 TID=7720 GMTDATE=Tue Sep 01 16:44:16.466 2015 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 9/1/2015 9:44:16 AM 7720 (0x1E28)
Using account company\serveraccount to connect to WSUS Server SMS_WSUS_SYNC_MANAGER 9/1/2015 9:44:16 AM 7720 (0x1E28)
Synchronizing WSUS server SRVCM12.company.org ... SMS_WSUS_SYNC_MANAGER 9/1/2015 9:44:16 AM 10056 (0x2748)
sync: Starting WSUS synchronization SMS_WSUS_SYNC_MANAGER 9/1/2015 9:44:16 AM 10056 (0x2748)
sync: WSUS synchronizing updates SMS_WSUS_SYNC_MANAGER 9/1/2015 9:46:35 AM 10056 (0x2748)
Done synchronizing WSUS Server SRVCM12.company.org SMS_WSUS_SYNC_MANAGER 9/1/2015 9:47:29 AM 10056 (0x2748)

I deleted the SUP role from my 2012 server.   I then added it back and ran a sync.  thousands and updates where pulled down.  But nothing past June of 2015.   what would cause such behavior?  

each time I run my sync it either skips downloads or it syncs update.  but each time at the end of the sync I get this.  this is the bottom of my log file.  I don't understand why all updates up to June of 2015 are downloaded but nothing past that point.   

Synchronizing update 83a56f7c-b154-4269-b665-42bb483c80c2 - Windows Internet Explorer 7 for Windows XP SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:29 PM 4524 (0x11AC)
Failed to sync update 83a56f7c-b154-4269-b665-42bb483c80c2. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:29 PM 4524 (0x11AC)
Synchronizing update 1bf2d400-2ff9-4e86-ae59-4101691ff29b - Windows Internet Explorer 7 for Windows XP SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:29 PM 4524 (0x11AC)
Failed to sync update 1bf2d400-2ff9-4e86-ae59-4101691ff29b. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:29 PM 4524 (0x11AC)
Synchronizing update 2261358b-eedc-4825-8114-ef7011072e88 - Windows Internet Explorer 7 for Windows Server 2003 x64 Edition and Windows XP x64 Edition SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:30 PM 4524 (0x11AC)
Failed to sync update 2261358b-eedc-4825-8114-ef7011072e88. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:30 PM 4524 (0x11AC)
Synchronizing update c704787d-976d-406d-828b-9f1aca4430de - Windows Internet Explorer 7 for Windows Server 2003 for Itanium-based Systems SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:30 PM 4524 (0x11AC)
Failed to sync update c704787d-976d-406d-828b-9f1aca4430de. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:30 PM 4524 (0x11AC)
Synchronizing update b8c6524f-941e-4c4c-9d80-4d19e05573fc - Windows Internet Explorer 7 for Windows Server 2003 x64 Edition and Windows XP x64 Edition SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:30 PM 4524 (0x11AC)
Failed to sync update b8c6524f-941e-4c4c-9d80-4d19e05573fc. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Too many consecutive failures. Aborting sync. SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Sync failures summary: SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update c704787d-976d-406d-828b-9f1aca4430de. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 89f208f1-9036-4049-b8f6-a28497437604. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 103f6cdd-9f0a-4ea1-965c-becfc95fac92. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update ba4bbea6-72cb-47d6-b61f-c2221cf4d5e8. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 1bf2d400-2ff9-4e86-ae59-4101691ff29b. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 6cc7d508-644d-44ef-b332-ebffdd8e0974. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 597fc574-c938-4c75-ba99-332705631b68. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update e5077be1-da82-4c15-82d1-e4e8ff0a1264. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 2261358b-eedc-4825-8114-ef7011072e88. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update b8c6524f-941e-4c4c-9d80-4d19e05573fc. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update b3af9afe-4c5e-40c9-8e9b-00b130d31216. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 8f771ec5-fcd3-4a6b-ada6-7d6f0927f080. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Failed to sync update 83a56f7c-b154-4269-b665-42bb483c80c2. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 4524 (0x11AC)
Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 7720 (0x1E28)
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SRVCM12.company.org SITE=CM1 PID=3828 TID=7720 GMTDATE=Tue Sep 01 19:11:31.818 2015 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 7720 (0x1E28)
Sync failed. Will retry in 60 minutes SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 7720 (0x1E28)
Setting sync alert to active state on site CM1 SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 7720 (0x1E28)
Sync time: 0d00h18m35s SMS_WSUS_SYNC_MANAGER 9/1/2015 12:11:31 PM 7720 (0x1E28)

Hi,

Please try the method as below. You could also check Gerry Hampson's solution.

"For me I unselected all Classisfications in SUP, ran wsusutil reset, ran another sync, re-added Classifications, and the flood gates opened."

https://social.technet.microsoft.com/Forums/en-US/0480260b-b79a-458b-b9d7-b8ebc12651c8/failed-to-sync-update-error-the-microsoft-software-license-terms-have-not-been-completely?forum=configmanagergeneral

Ok, I did that and now it is worse.   I did the following.  I un-selected all classifications.  ran wsusutil resent (which, by the way only ran for about 1 second).   I then did a sync.   I then re-added my classifications and did another sync.  Now I have nothing from 2015 :-(  All it downloaded was old patches.  The newest thing I have downloaded is from 2014.

And when I look in WSUS which is on the same server, our cm2012 primary box, it does have all the patches.  it has Aug 2015 critical patches).  Why does WSUS have everything but not.

I seem to be in reverse right now !!   I did disable McAfee on the cm2012 server to be sure that was not causing bad things to occur.   Still the same results.

I've also noticed that I only have 1,230 software updated downloaded.  Which is far too few.   and most do not have a bulletin ID.   

• Edited by DrVanGelder 16 hours 19 minutes ago

Ok, I did that and now it is worse.   I did the following.  I un-selected all classifications.  ran wsusutil resent (which, by the way only ran for about 1 second).   I then did a sync.   I then re-added my classifications and did another sync.  Now I have nothing from 2015 :-(  All it downloaded was old patches.  The newest thing I have downloaded is from 2014.

And when I look in WSUS which is on the same server, our cm2012 primary box, it does have all the patches.  it has Aug 2015 critical patches).  Why does WSUS have everything but not.

I seem to be in reverse right now !!   I did disable McAfee on the cm2012 server to be sure that was not causing bad things to occur.   Still the same results.

I've also noticed that I only have 1,230 software updated downloaded.  Which is far too few.   and most do not have a bulletin ID.   

• Edited by DrVanGelder Wednesday, September 02, 2015 3:30 PM

I removed the SUP role and the WSUS role.  rebooted my server.  Added the WSUS and SUP roles back.  Ran updates and it seems to have worked.  I have no errors in my log file.    But I still don't have any Bulletin IDs that are MS15-   the most resent MS number I see is MS10-.   Yet I do see updates from Aug of 2015.  

how come I don't have any MS15 bulliten IDs?   Do I need to pull down specific updates?  I am only pulling down critical, service packs.  nothing else.

I removed the SUP role and the WSUS role.  rebooted my server.  Added the WSUS and SUP roles back.  Ran updates and it seems to have worked.  I have no errors in my log file.    But I still don't have any Bulletin IDs that are MS15-   the most resent MS number I see is MS10-.   Yet I do see updates from Aug of 2015.  

how come I don't have any MS15 bulliten IDs?   Do I need to pull down specific updates?  I am only pulling down critical, service packs.  nothing else.

Updates which have MSyy-nnn bulletin Ids are of the Classification=Security. Have you enabled that classification?

I removed the SUP role and the WSUS role.  rebooted my server.  Added the WSUS and SUP roles back.  Ran updates and it seems to have worked.  I have no errors in my log file.    But I still don't have any Bulletin IDs that are MS15-   the most resent MS number I see is MS10-.   Yet I do see updates from Aug of 2015.  

how come I don't have any MS15 bulliten IDs?   Do I need to pull down specific updates?  I am only pulling down critical, service packs.  nothing else.

• Marked as answer by DrVanGelder 18 hours 53 minutes ago

Yes, I added that and now it all works.  I'm not sure what effected our server, perhaps a virus.  But removing the SUP and WSUS roles and adding them back solved our issues.  We now have all patches through Aug of 2015.

Cheers!