sharepoint, explorer view, and IE8 error
Update: Thank you for all of your replies, but still no luck. Just to clarify, this is SharePoint 2003 running on a W2K3 Server box with an XP machine with SP3 attempting to view documents within "Explorer View" withing Sharepoint.I do not see an "Actions" tab. I am assuming that is with SharePoint 2007?Again, any help is appreciated.Thank you. mcpI recently upgraded a user to IE8. After doing so I was notified that user can no longer view documents in Explorer View within Sharepoint. When attempting to do so they get the following error: Explorer View requires Internet Explorer 5.0 or greater and Web Folders. I almost get the feeling that this is a permissions or security thing but can't quite pinpoint it. I tested this on another machine with same setup and received the same results. Thanks in advance. Any help is appreciated. mcp
June 5th, 2009 5:25pm

-I know that Sharepoint Service pack 2 imporves IE8 user experience, but I don't know if that helps -is the Webclient service started (at client side ?) Serge Luca; blog: http://www.redwood.be
Free Windows Admin Tool Kit Click here and download it now
June 5th, 2009 5:43pm

This is not an IE IssueWhen you try to access an Explorer View page on Windows Server 2003 or XP, you will receive the following error: Explorer View requires Internet Explorer 5.0 or greater and Web Folders. This is typically caused by the fact that Windows Server 2003 does not include Web Folders (FPRPC) technology and, by default, the Web Client Service is disabled. The Web Client Service is probably disabled on the Client machine... You can resolve this in one of two ways: 1. Install Microsoft Office 2003 or FrontPage on the server. Office 2003 and FrontPage install Web Folders components which will then allow you to access the Explorer View using FPRPC. 2. Enable the Web Client Service. -IvanIvan Sanders http://linkedin.com/in/iasanders http://dimension-si.com/blog
June 6th, 2009 1:55pm

I have verified that the web client service is running. Explorer view was working on the xp machine before I upgraded IE to 8. I have tested two machines with IE8 and neither one will work with explorer view in sharepoint. The xp machines with IE 7 will work.mcp
Free Windows Admin Tool Kit Click here and download it now
June 8th, 2009 8:05pm

yes, currently this a major issue with Vista, most probably will be fixed in IE 8 RC2
June 9th, 2009 12:37am

Interesting:I have currently tested on the following systems:1. Windows Server 2003 R2 SP2 (version 5.2.3790) with Office 2007 SP1 & SP2 2. Windows Server 2008 SP1with Office 2007 SP1 & SP23. Windows Server 2008 SP2 with Office 2007 SP1 & SP24. Vista with Office 2007 SP1 & SP24. Vista SP1with Office 2007 SP1 & SP25. Vista SP2with Office 2007 SP1 & SP26. Windows 7 with Office 2007 SP1 & SP27. Windows Server 2008 R2 with Office 2007 SP1 & SP2The Windows Server 2003 environment is the closest I currently have to Windows XP. However, I will build a Virtual and see if I can duplicate the issue. What version of Office are you using?-IvanIvan Sanders http://linkedin.com/in/iasanders http://dimension-si.com/blog
Free Windows Admin Tool Kit Click here and download it now
June 9th, 2009 11:05am

A different question - what is the security zone of the browser? Is it local intranet or internet?jliu - johnliu.net
June 16th, 2009 4:25pm

The Explorer View does work with IE8+ Windows XP + SharePoint 2007, but in a slightly different way from IE 7. J Instead of change the docment library view to Explorer View, from the defaul All Documents view, click on the Actions dropdown menu and select Open with Windows Explorer. A separate window will be popped out for the Windows Explorer view. This allows users to choose views of Thumbnails,Tiles, Icons, List and Detail, like regular Windows Explorer. Drag-and-drop is supported. Renaming and deleting work the same way as if it is a normal folder in a local hard drive or network drive.
Free Windows Admin Tool Kit Click here and download it now
June 16th, 2009 5:32pm

I'm having the same problem and I am on:Windows Server 2003 R2 Standard Edition Service Pack 2 with Office 2007 and we run on MOSS 2007. I have IE 8 (version 8.0.6001.18702)Explorer View on our SharePoint site doesn't work anymore. It says: "Please wait while Explorer View is loaded. If Explorer View does not appear, your browser may not support it."I should also add that I've got the site on Trusted Sites. Doesn't seem to help either.
June 25th, 2009 1:20am

I have practically the exact same environment (Windows XP, upgraded from ie7 to ie8, connecting to SP 2003) and the same "Explorer View" issue, but I also cannot access any drop-down menus. When I click on one, I get an "Error on Page" status iconand nothing happens. The error details are as follows. User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MS-RTC LM 8)Timestamp: Tue, 30 Jun 2009 19:51:19 UTC Message: Object expectedLine: 10304Char: 5Code: 0URI: https://domain.com/_layouts/1033/ows.js Message: Object expectedLine: 10304Char: 5Code: 0URI: https://domain.com/_layouts/1033/ows.js jr
Free Windows Admin Tool Kit Click here and download it now
June 30th, 2009 10:50pm

Update: Thank you for all of your replies, but still no luck. Just to clarify, this is SharePoint 2003 running on a W2K3 Server box with an XP machine with SP3 attempting to view documents within "Explorer View" withing Sharepoint.I do not see an "Actions" tab. I am assuming that is with SharePoint 2007?Again, any help is appreciated.Thank you.mcp
July 10th, 2009 8:38pm

Having the same issue with the following configuration:XP, IE8, and MOSS over https using Explorer View.Seems to work fine over httpWorked fine over https with IE7
Free Windows Admin Tool Kit Click here and download it now
July 22nd, 2009 4:52pm

Did you ever find a solution to this? This is the problem that I have.- Craig
August 17th, 2009 10:25pm

Sorry. My solutionis working onWin Server 2003 + SPS2007 + HTTPS + XP + IE8. I don't have SPS2003 to test.Try to make sure the WebClient service is running.- Peter
Free Windows Admin Tool Kit Click here and download it now
August 17th, 2009 11:04pm

Hello All,If you are connecting to a SSL/HTTPS site this is a known issue. Please contact IE Support for assitance. Thanks,Aseem Nayar - MSFTThis posting is provided "AS IS" with no warranties, and confers no rights
August 18th, 2009 12:57am

@ Ivan Sanders I looked at the server and indeed the Web Client Service was off. I turned it on and (on IE8) to login screen has disappeared when trying to switch to explorer view- this is good. still no direct fix for IE8 this method. Except plu1357 's method below.
Free Windows Admin Tool Kit Click here and download it now
October 2nd, 2009 11:33pm

This is perfect. I guess I never saw that option. Thanks.
October 2nd, 2009 11:33pm

Has anyone tried the "Compatibility View" in IE8 for this issue ?Put IE8 into Compatibility View and try it.....
Free Windows Admin Tool Kit Click here and download it now
October 6th, 2009 3:04am

Here's the link for the Microsoft KB article http://support.microsoft.com/kb/972584/ -EmmaThanks, -Emma
October 22nd, 2009 7:40pm

it work for me my allowing webdev on server: IIS>>Web Service Extensions >> web dev[select and allow it]thanks
Free Windows Admin Tool Kit Click here and download it now
November 10th, 2009 10:46am

kb972584 does nothing. (it's already on everyone's box anyway since it was embedded in a security update), I also tried making sure the registry entry was added.I've seen quite a few threads on this, so far there are no answers, only links to 972584 and a 2.5 year old hotfix which I assume won't work.Everything else is setup properly webclient enabled, etc. It's every single windows 7 / i.e. 8 machine we have.
December 2nd, 2009 10:57pm

kb972584 does nothing. (it's already on everyone's box anyway since it was embedded in a security update), I also tried making sure the registry entry was added.I've seen quite a few threads on this, so far there are no answers, only links to 972584 and a 2.5 year old hotfix which I assume won't work. Everything else is setup properly webclient enabled, etc. It's every single windows 7 / i.e. 8 machine we have. I am having the same problem and it is driving my crazy. In my case, it is with SharePoint 2010 Beta running on Windows Server 2008 Enterprise... but the symptom is identical. I get the popup saying that the client does not support opening with Explorer View. I have tried everything... enabling WebDAV on the server, making sure WinClient is enabled and running, using IE8 compatibility mode, using FireFox and Chrome (the option is grayed out entirely in these browsers).I don't want to drop back to a prior version for various reasons (it doesn't appear that it will matter anyway, as the problem seems to be in prior versions as well)... I have thousands of documents in nested folders that need to be imported into SharePoint. Without this feature, SharePoint becomes all but worthless to me. No way am I going to import these docs one folder and doc at a time.This is SO FRUSTRATING!!!
Free Windows Admin Tool Kit Click here and download it now
December 18th, 2009 10:27pm

I had similar problem and it was eliminated when I uninstalled the Microsoft Firewall Client (ISA 2006 client). So, if you are using ISA, you may want to try this. ISA client works on some machines and not on others, I have no clue, but will report if I learn more...
December 22nd, 2009 1:03am

I get the same problem when I attempt to use Explorer View on the SharePoint server.I think I have reached a dead end.
Free Windows Admin Tool Kit Click here and download it now
December 22nd, 2009 4:48am

I assume there is nothing new from Microsoft since there's been no posting since the before the start of the New Year... ???? Awefully quiet
January 13th, 2010 6:32pm

Something that I always check first when seeing explorer view issues is to make sure there is a site created at the root. If you have site collections only created below http://server/sites and not at http://server/ there are often issues.Paul.
Free Windows Admin Tool Kit Click here and download it now
January 13th, 2010 6:42pm

Something that I always check first when seeing explorer view issues is to make sure there is a site created at the root. If you have site collections only created below http://server/sites and not at http://server/ there are often issues.Paul. By site collection at the root, do you mean a document library or is there something else that needs to be set up?I am using Windows 7 and getting the same error message. Everything worked fine w/ XP and Vista could be made to work by disabling the "Protected Mode". I have found nothing to get Windows 7 Explorer View to display properly. Windows 7 will open a new Windows Explorer window when selecting a document library set for Explorer View. MS says that this is by design???
January 18th, 2010 2:05am

I was able to resolve this error under Windows 7 and IE 8. I like others could not load the explorer view and received the " Explorer View requires Internet Explorer 5.0 or greater and Web Folders." error. I did two things to resolve it. I verified that the WebClient service was running, which it was but was set to manual so I changed it to automatic and restarted the service. I then added the site to the trusted sites in IE. In my case, SharePoint was using SSL. Once I did these things, a new window pops up with the view. This is different than how it was handled under Windows XP. You must also make sure ActiveX controls are enabled for the site. Hope this helps someone. ****UPDATE**** OK, after I posted this the explorer view stopped working. I think there may be a problem with the WebClient service, in Windows 7 at least, because if I cannot load the explorer view, then I can restart the WebClient service and the explorer view works. In fact, I was uploading some files through explorer view as I was typing this and received an error that indicated that the location could not be found. I refreshed the view and still nothing I restarted the WebClient service, refreshed the view again and it worked. I checked the event log, but found nothing that would clue me in on the problem. If anyone else can verify, please let us know.
Free Windows Admin Tool Kit Click here and download it now
February 5th, 2010 9:20pm

I was able to resolve this error under Windows 7 and IE 8. I like others could not load the explorer view and received the " Explorer View requires Internet Explorer 5.0 or greater and Web Folders." error. I did two things to resolve it. I verified that the WebClient service was running, which it was but was set to manual so I changed it to automatic and restarted the service. I then added the site to the trusted sites in IE. In my case, SharePoint was using SSL. Once I did these things, a new window pops up with the view. This is different than how it was handled under Windows XP. You must also make sure ActiveX controls are enabled for the site.Hope this helps someone.****UPDATE****OK, after I posted this the explorer view stopped working. I think there may be a problem with the WebClient service, in Windows 7 at least, because if I cannot load the explorer view, then I can restart the WebClient service and the explorer view works. In fact, I was uploading some files through explorer view as I was typing this and received an error that indicated that the location could not be found. I refreshed the view and still nothing I restarted the WebClient service, refreshed the view again and it worked. I checked the event log, but found nothing that would clue me in on the problem.If anyone else can verify, please let us know. If you are using Windows7 and trying to open a document library in explorer view it will not work- at least that is what MS is telling me. They say that it was a security issue and rather than fix it they just disabled it. I find that hard to believe but I have gotten that info from many top level sources. Any one else having this issue?
February 21st, 2010 3:13am

I have a Win 2k8 with SharePoint 2007 both are patched to currently levels. My client is Win 7 Ultimate patched running IE 8 (AND the webclient service IS running). I can't see explorer view AND the applet to modify site navigation (Site Actions -> Site Settings -> Modify Navigation) is missing from the page. I can see this applet in any other version of IE and Windows I've tested so far ONLY Win 7 Ultimate + IE8 fails to display it. This applet also displays in other browsers - Firefox, Chrome and Safari (all current versions on Win 7 Ultimate). I'm rather upset since I've spent the last couple days combing through security policies, group policies.... only to find that it is a bug this old. When's IE8's funeral?
Free Windows Admin Tool Kit Click here and download it now
March 19th, 2010 5:14pm

I have a Win 2k8 with SharePoint 2007 both are patched to currently levels. My client is Win 7 Ultimate patched running IE 8 (AND the webclient service IS running). I can't see explorer view AND the applet to modify site navigation (Site Actions -> Site Settings -> Modify Navigation) is missing from the page. I can see this applet in any other version of IE and Windows I've tested so far ONLY Win 7 Ultimate + IE8 fails to display it. This applet also displays in other browsers - Firefox, Chrome and Safari (all current versions on Win 7 Ultimate). I'm rather upset since I've spent the last couple days combing through security policies, group policies.... only to find that it is a bug this old. When's IE8's funeral? Similar to my setup. Can you get explorer view to work on other browsers? I have not tried that.
April 10th, 2010 4:05am

Hi Timber, I just tested Windows 7 Ultimate with IE8 and latest service packs hot fixes etc.. This issue occurs because of an incompatibility that is introduced by the improvements to Internet Explorer 8's URL handling logic, when it opens certain WebDav URLs. just so everyone is on the same page WebDav only works on port 80 On the Client Ensure your WebApplication is in the Local Intranet security Zone When you use Internet Explorer to access the WebDAV site, Internet Explorer uses Windows HTTP Services (WinHTTP). WinHTTP sends user credentials only in response to requests that occur on a local intranet site during an authenticated logon process. However, WinHTTP does not check the security zone settings in Internet Explorer to determine whether a Web site is a local intranet site. Instead, WinHTTP depends on the proxy settings in Internet Explorer to determine whether a Web site is a local intranet site. If the Automatically detect settings option is not enabled, any auto-configuration script that is defined will not be processed. WinHTTP will not identify the WebDAV site as a local intranet site. Therefore, WinHTTP will send out a request without user credentials, and you will be prompted to type user credentials. On the WFEs Check if the WebServer > Role Service > WebDav Publishing is installed on the SharePoint WFEs . I have had this issue and the only way I found the resolution was with Fiddler, another farm to compare where I didn’t have the issue, and Google. Disabling the component is not enough, it must be removed completely from IIS using the following steps: 1. Open Server Manager 2. On the left side of the pane click on Roles 3. Scroll down to the "Role Services" section, and click on "Remove Role Services" 4. Under "web server" uncheck the box next to "WebDav Publishing" 5. Choose Next, then choose Remove 6. A reboot will be required Reference Sudeep Gopalakrishnan http://www.pubsub.com/Webdav-folders-–-no-full-functionality_Windows-MOSS-7tB9oLk7rqi,fVoMRAEGZf3E Sean McDonough SharePoint, WebDAV, and a Case of the 405 Status Codes http://sharepointinterface.com/2009/12/28/sharepoint-webdav-and-a-case-of-the-405-status-codes/ Todd Klindt, “Installing Remote Blob Store (RBS) on SharePoint 2010 http://www.toddklindt.com/blog/Lists/Posts/Post.aspx?ID=174 Troubleshooting WebDav http://www.microsoft.com/downloads/details.aspx?FamilyId=C523AC7A-5724-48BE-B973-641E805588F4&displaylang=en KB Article for this with MOSS 2007 and explorer Reference http://support.microsoft.com/kb/2171959/en-us -Ivan Ivan Sanders My LinkedIn Profile, My Blog, @iasanders.
Free Windows Admin Tool Kit Click here and download it now
April 10th, 2010 7:08am

I don't know if you have found your answer yet, but after weeks on with Tech Support from Microsoft and finally finding a representative that could help, I have it resolved. We tested it on several different platforms and with several different browsers. Our issue is that we had been using a document library in 'Explorer View' and then one day it stopped allowing us to use that view. Explorer View still worked in document libraries that had few files in them. However, the error message that popped up when we tried to access Explorer View said it was a permissions issue, which it wasn't. The issue is actually with a registry setting that dictates the allowable number of items in a sharepoint folder. You just need to increase the size setting in the registry. This limitation is different than the limitations that SharePoint lists in their specs, which I believe is a total of 5 million for the whole site, but they say that there shouldn't be more than 20K in each library, because there may be a degradation in service. Here is how I fixed it: Click on your ‘Start’ icon and a ‘search’ field should come up. Type in regedit and hit ‘Enter’. It will bring up a program called “regedit”, then select it. From that point, you should be able to navigate into the folders to ‘FileAttributesLimitInBytes’. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\FileAttributesLimitInBytes Once you get to ‘FileAttributesLimitInBytes’, then right click on the file name. A pop up box will come up. On the pop up there are two “radio” buttons. You will select ‘Decimal’. In the ‘Value Data’ box, add two zeros to the end of the number to make it ‘100000000’. Note: this is the number that WE changed it to and worked for us. You may want to try ours first, then modify it as needed to suit your needs. Then, select ‘OK’. Then you will exit out of the screen. You will need to reboot for the changes to take effect. I hope this helps!Michael Foster
November 2nd, 2010 7:29pm

This worked for me. Thank you.
Free Windows Admin Tool Kit Click here and download it now
November 22nd, 2010 3:09pm

This worked for me. Thank you.
November 22nd, 2010 3:09pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics