Good Morning,

I am experiencing a couple of strange behaviours on my SharePoint farm:

1) When I search for a user writing his name or surname, I manage to find him.

If I try to search him by department, I cannot find him. I tried to test the query with the query builder and in that case, I can find the user by department but when I go back to the web part and test again the search, the user is no more available.

2) I am not able to find 2 users (male and female) with the same surname. Yesterday I tried to search both of them by surname and the output was only 1 user (the male one). Yesterday in the afternoon I tried again and i could find only the other one (female). If I search them by name or division, I can find them with no problems.

Have you ever experienced these issues?

Thanks in advance

Daniele

edit reason: the environment is set up with ADFS authentication and all the users that I am trying to search are in the UPA. Their attributes are mostly the same each other.

• Edited by ficklevision Thursday, May 21, 2015 9:34 AM adding info

Hi,

#1. I recommend to search with the Department managed property and then check if the issue still occurs.

For example, if a user has HR filled in his user profile, then we can search like this: Department:HR.

#2. I tested the same scenario in my environment, and all the users with the same surname displayed in people search results.

I recommend to check the things below:

1. Make sure that the Start addresses for user profiles in content source are right and users have permission to view the user profiles.

https://technet.microsoft.com/en-us/library/hh582311.aspx?f=255&MSPPError=-2147217396

2. Reset the search index and then do a full crawl.

Best regards,

Victoria