Folks,

Have come across this issue when trying to setup a client for ios with sccm/intune integrated

Using sccm 2012 r2 sp1 with intune integrated and adfs is already place

apn cert file has been uploaded from apple push portal and android devcies are enrolling fine , however if I use the same id in enrolling an ios device, I get the error :

device failed to enroll

This service is not supported

Error:AccountNot Onboarded

I have had client regenerate the cert file on the apple portal and re uploaded the pem file with no joy

Any clues to the issue, I did read this some while back and do not know if this has any bearings:

http://configmgrblog.com/2015/04/16/microsoft-intune-company-portal-support-news-released/

The devices I am testing are above ios 6

Any clues on this issue I am experiencing?

Just to add as well the dmpdownloader.log file shows the follwing entries:

ERROR: Failed to load assembly for message downloader. Exception: System.IO.DirectoryNotFoundException: Could not find a part of the path 'X:\Program%20Files\Microsoft%20Configuration%20Manager\bin\x64\MessageHandlerConfig.xml'.~~   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)~~   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)~~   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)~~   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)~~   at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)~~   at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)~~   at System.Threading.CompressedStack.runTryCode(Object userData)~~   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)~~   at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)~~   at System.Xml.XmlTextReaderImpl.OpenUrl()~~   at System.Xml.XmlTextReaderImpl.Read()~~   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)~~   at System.Xml.XmlDocument.Load(XmlReader reader)~~   at System.Xml.XmlDocument.Load(String filename)~~   at Microsoft.ConfigurationManager.DmpConnector.MessageDownload.MessageDownloader.LoadMessageHandlers()

Now according to this release note of sccm 2012 r2 sp1 or sp2 , the error above is a sympton of spaching in the installation path of sccm ?

https://technet.microsoft.com/en-us/library/dn973021.aspx

Your thoughts please?

I know this post is from a while back but I just had this problem in my lab and thought I would put this suggestion up as I did not find it anywhere else. After checking all of the other configuration was all correct (user rights, enrolled windows phone etc etc) I ended up revoking the original APNs certificate, disabling iOS in SCCM and went through the whole APNs request process again. However I used Chrome to do the actual certificate request on the apple portal (Initially I had used IE).

Went back to SCCM 2012 R2 SP1, enabled iOS and added the new certificate (pem file) and after a few minutes to allow things to sync to Intune etc. it all worked and iOS iPad and phones happily joined the Intune party.

Could be a coincidence but I will use Chrome in the future to actually do the request on the Apple portal.

I had also seen a suggestion somewhere that the Alert tick box may cause issues, so I left this unticked. (I am going to test this further and enable it and ensure all continues to work.)