Hi All, I am using MOSS. I have uploaded HelpDesk template. and want to create a column innew item service request.Which will show automaticallykeywords wise experts & send mail to experts. Can anyone please give idea for it. & dont know how to add a column on new item service request form. I have created column by 'cusomize servicerequests'means by "modify this view". But it'sonly shows in columns not in create new items.

Post only once.This post was posted twice. I've deleted the second copy.In that second copy you didn't use the Question Type. ALWAYS use the Question Type when posting.WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx

Ok, ishould follow rules.

The Service Request list in Helpdesk template is a special list. You could not see the newly added column when creating new items because the column was not added the Service Request content type automatically. You need to add the column to the content type manually. Hope the information can be helpful. -lambertSincerely, Lambert Qin | Microsoft TechNet Managed Forum Support Posting is provided "AS IS" with no warranties, and confers no rights.

Thank you but Can you plz give me details how to to add the column to the content type manually.Plz give me suggetions.

1. If the list or library is not already open, click its name on the Quick Launch. If the name of your list or library does not appear, click View All Site Content, and then click the name of your list or library. 2. On the Settings menu, click List Settings, or click the settings for the type of library that you are opening. 3. Under Content Types, click the name of the content type that you want to change. 4. Under Columns, click Add from existing site or list columns. 5. In the Select Columns section, under Select columns from, click the arrow to select the group from which you want to add a column. 6. Under Available columns, click the column that you want to add, and then click Add to move the column to the Columns to add list. 7. To add additional columns, repeat steps 5 and 6. See Change a content type for a list or library (http://office.microsoft.com/en-us/sharepointserver/HA101734541033.aspx) for more information. Hope the information can be helpful. -lambertSincerely, Lambert Qin | Microsoft TechNet Managed Forum Support Posting is provided "AS IS" with no warranties, and confers no rights.

these instructions only add a column to the Edit Service Request Form, not the New Item form. I have the same problem as the poster and can't find "New Item" to add a column.