Workflow will not trigger

I have set up a very simple workflow:

If Current Item Create By is not empty

and Current Item:Reminder Date is less than or equal to Today

   Email   [valid email address]

   then Stop the workflow and log Reminder Sent

If I create a new workflow in which the calculated reminder data = today, the workflow immediately triggers and sends the email as expected. 

If I create a new workflow in which the calculated date is tomorrow, and then wait a day, the email does not send.  The workflow terminates but does not send the email.

Can you tell me if I am doing something wrong?  The product is Sharepoint 2010.  If you need more information, please tell me what and where to find it.

Thanks.

August 21st, 2015 12:38pm

Hi JR- although I'm not exactly sure when you want the reminder to be sent, I'm guessing you want it sent on a certain date that = "Reminder Date?" I think you're going about this the wrong way. You may be expecting the workflow to continually check to see if the reminder date is at a certain time depending on today's date, but it doesn't work that way. If you want the workflow to trigger on the reminder date, you need to pause the workflow until that date.
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August 21st, 2015 3:15pm

Thank you Cameron, that explanation helps.  I will make the change and see what happens.

JR

August 24th, 2015 2:16pm

We changed the workflow to read:

If Current Item: Created By is not empty

    Pause until Current Item:  Reminder Date

    then Email  [valid email address]

    then Stop the workflow and log Reminder Sent

If the item is created such that Reminder Date = Today, the workflow triggers and sends the email.  If the reminder date is tomorrow, the email does not get sent the next day.  The Workflow information shows the workflow "in progress" the day before.

Again the question, what am I doing wrong?

JR

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August 25th, 2015 8:58pm

After doing more research, I found articles that indicate that a hotfix KB932394 is required to fix the pause-workflow problem.  However, the fix is for .NET Framework 3.0 and we are running Server 2012 with .NET Framework 4.5.2. 

I can't find anything else that suggests how to fix this problem on Sharepoint 2010 running on Server 2012.  C

Can anybody suggest anything that will help?

JR

September 2nd, 2015 6:52pm

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