Workflow failed to get user profile for user when using SharePoint Designer- Just some particular users

When running send email activity in SharePoint Designer 2010 - Data Source: User Profiles, I see that some users get "Workflow failed to get user profile for user" while others are just fine.
I also noticed when i click on their names on a list e.g the name column some users get to the

_layouts/userdisp.aspx?ID=3 page

and some to the mySite

/my/Person.aspx?accountname=Domain\username

The user that i get the error with gets to see only the _layouts/userdisp.aspx?ID=SomeID page

Is this an issue with the Activity or SharePoint

thanks in advance.

August 21st, 2013 2:56am

This is  because the WF is trying to get the mail id from the user profile.Run the User profile sync and try the same.

For time being you can manually add the the user to the "Manage User Profile" in central Admin and check if the particular user is seen with the same error even after adding him into the profile.

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August 21st, 2013 7:43am

Thanks Robert.
Is there away i can get the full name without using the user profile sync.
Cheers

August 21st, 2013 9:24am

Hi Patrick,

You can manually update the Email id of the user in the Central Admin under the User Profile Synchronization section and then try to fetch the user.

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August 21st, 2013 9:48am

Hi there and thanks for the reply.
But as i said the UPS is empty as we are not using that
Cheers
August 22nd, 2013 3:16am

in that case you need to directly give the mail id of the user to whom the mail to be sent in the email step of the workflow

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September 5th, 2013 4:52am

Hi,

please check below link

http://social.technet.microsoft.com/Forums/sharepoint/en-US/744e1edd-e7de-483d-bf40-dd9a594bd6e2/workflow-failed-to-get-user-profile-for-user
March 3rd, 2014 4:44am

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