We are trying to send an email notifying users of new content in a list in SharePoint Online. Trying to send to an shared email account and then re-direct to Outlook distribution. Workflow suspends with following error:

Resume this workflow
RequestorId: 2b622292-deff-0e17-0000-000000000000. Details: An unhandled exception occurred during the execution of the workflow instance. Exception details: System.ApplicationException: HTTP 401 {"error":{"code":"-2147024891, System.UnauthorizedAccessException","message":{"lang":"en-US","value":"Access denied. You do not have permission to perform this action or access this resource."}}} {"Transfer-Encoding":["chunked"],"X-SharePointHealthScore":["0"],"X-SP-SERVERSTATE":["ReadOnly=0"],"SPClientServiceRequestDuration":["134"],"DATASERVICEVERSION":["3.0"],"SPRequestGuid":["2b622292-deff-0e17-865e-7b9714da88e2"],"request-id":["2b622292-deff-0e17-865e-7b9714da88e2"],"X-FRAME-OPTIONS":["SAMEORIGIN"],"MicrosoftSharePointTeamServices":["16.0.0.3514"],"X-Content-Type-Options":["nosniff"],"X-MS-InvokeApp":["1; RequireReadOnly"],"Cache-Control":["max-age=0, private"],"Date":["Tue, 03 Feb 2015 13:20:48 GMT"],"P3P":["CP=\"ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI\""],"Server":["Microsoft-IIS\/7.5"],"WWW-Authenticate":["NTLM"],"X-AspNet-Version":["4.0.30319"],"X-Powered-By":["ASP.NET"]}   at Microsoft.Activities.Hosting.Runtime.Subroutine.SubroutineChild.Execute(CodeActivityContext context)   at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)   at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation) Exception from activity Throw If Sequence Sequence TryCatch Sequence Microsoft.SharePoint.WorkflowServices.Activities.RetryForEmail HttpPost Sequence If Sequence Microsoft.SharePoint.WorkflowServices.Activities.Email Then If Stage 1 Sequence Flowchart Sequence New Post Email.WorkflowXaml_cfb9592e_7e7b_4c00_9d97_db0e50f07f98

Any guidance as to solution is appreciated

Hi Michael,

Did you mean the email was sent to a group email account by an shared email account?

If yes, I recommend to go to the group settings page and then check if everyone is selected under Who can view the membership of the group.

Please also make sure that all the users inside the group have valid email address configured.

Best regards.

Hi Michael,

How is everything going?

Is there anything else that I can help?

If you have any questions, please feel free to let me know.

Best regards.

Thanks