Work email field not filling in for mail enabled security groups in sharepoint
I've recently been trying to setup alerts to send to mail enabled security groups on our sharepoint site. I've created universal mail enabled security groups for this purpose, and populated them with users, and then set those in the alert field, but no one is getting alerts. After a lot of investigation, I've found that this is likely because the security groups listed under sharepoint in the people and groups section don't have work email fields filled in. Theres a couple of groups that work which do have this field filled in, but everything created recently is missing this. I can't seem to set this field up to be editable instead of importing from AD either. I've confirmed the AD import is working fine, all user details and work email fields are filled out correctly, it is only the security groups that are having problems. Does anyone have any experience with this?
December 28th, 2010 10:37pm

As per your description I assume that individual user gets email alert, right ? If no then go to central administration > operation > timer job definitions > “web application” view > select your web application in the menu bar to check if Immediate alerts working fine If not, please run the following operations: stsadm -o setproperty -propertyname alerts-enabled -propertyvalue false -url http://... stsadm -o setproperty -propertyname alerts-enabled -propertyvalue true -url http://... stsadm -o setproperty -propertyname job-immediate-alerts -propertyvalue "every 5 minutes" -url http://... And then try again. At last, if the issue is still there, please check your email server settings in terms of the following articles: http://www.sharepoint-tips.com/2007/10/email-alerts-not-getting-sent-while.html http://social.technet.microsoft.com/Forums/en-US/sharepointworkflow/thread/36c3b5b5-af03-4f8a-b202-b62db330c21c/ And if individual user gets an alert then you can create cutomized alert for Sec group Please refer http://sptoolbox.codeplex.com/releases/view/8255 hope this will help you Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/
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December 29th, 2010 3:52am

Individual users are getting alerts fine, it's just trying to send an alert to a mail enabled security group that it appears to be a problem. From the links you gave me, I've changed the group I'm trying to get working so that it doesn't require all senders to be authenticated, but this has not resolved the issue sadly. When I tried re-adding the group to the alert list in sharepoint I got the following error from sharepoint: "The following users do not have e-mail addresses specified: CHFTE\intranet - central office. Alerts have been created successfully but these users will not receive e-mail notifications until valid e-mail addresses have been provided" I believe this ties into the bit where I still don't have a work email field being filled in for the group for whatever reason. I tried to unlink it so I could manually enter an email field, but this does not appear to be working either.
December 30th, 2010 6:04pm

Hi, Firstly, please make sure you have set the email property for this security group: Open up AD users and computers mmc and right click on the security group. On the property sheet, you would notice that a security group has email property, and note that you don’t have to make the security group as a distribution group. After this please start a full user profile import, then check if the group has email address in the site user information list: click on People and groups link in the site collection and see if the AD group has an email address next to it or not. Hope it helps.Xue-Mei Chang
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December 31st, 2010 1:35am

All of the security groups have a listed email address in AD, and I've confirmed I can send an email to the groups, and the group members all receive an email. However, when checking on sharepoint and seeing if the group has an email, I find it does not. Even after a full import of data from AD, the email field does not represent the details found in AD. I did find that all user account details updated though, it just seems that none of the groups did. I've tried setting the field so I can enter it manually in sharepoint, which would be better than what I have now, but when I enable users to be able to edit that field, I find I still cannot. That might be partially tied into users being able to edit their own account field when theyre logged in, but not edit anyone elses, I'm not sure. I would expect that when I'm logged in as an admin that I should be able to edit any accounts email field, but perhaps that's not the case. One thing I've noticed is when I do a full user profile import is that all user profiles update, but groups do not. When I go to view user profiles, the groups arn't displayed in the list on the backend at all. I have to go through the front end and view people and groups to be able to see the security groups that we have setup.
January 3rd, 2011 10:02pm

*bump* I'm still having this problem where I cannot email security groups on sharepoint.
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January 16th, 2011 6:13pm

*bump* I'm still having this problem where I cannot email security groups on sharepoint.
January 16th, 2011 6:13pm

I'm still having this problem where I cannot email security groups on sharepoint.
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January 16th, 2011 6:20pm

We are getting this same issue. There are no issues emailing users that have been added to sharepoint group, only mail enabled AD security groups that are members of a sharepoint group. this is affecting our workflows as users are not being emailed and we have to add the users to the Sharepoint group to get around this. This test did show a strange result. A new test publishing site was created. A mail enabled AD security group was added to an approver group. we were then able to edit the mail enabled AD security group and add an email address. when trying to do this again a little later with a second mail enabled AD security group the option to add an email was no longer available. Subsequent attempts to add any AD groups and edit them are the same. there is no longer an option to add an email address.
January 26th, 2011 1:21pm

looking further at this, seems like you require users and groups to be imported before you email field gets populated. we were only importing users. we have recreated the user profile service application but the email field for groups are still not populating.
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January 31st, 2011 12:56pm

looking further at this, seems like you require users and groups to be imported before you email field gets populated. we were only importing users. we have recreated the user profile service application but the email field for groups are still not populating.
January 31st, 2011 12:56pm

Has anyone found a resolution to this, as I am having the same issue?
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March 8th, 2011 11:51pm

Has anyone found a resolution to this, as I am having the same issue?
March 8th, 2011 11:51pm

We are having the exact same results. Does anyone from microsoft have an answer? We are using universal email enabled security groups and need Sharepoint to email our end users to let them know they have access to a site.
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May 13th, 2011 2:17pm

This is excalty the same issue Im having. Has anyone fixed this yet?
May 17th, 2011 8:23am

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