Word, Excel, PDF, DWG, files are not opening

Dear Techies,

Please help me to recover files.  I am unable to open PDF, Word, excel, DWG etc files.

There many folders shared from server but it has affected to my 4 shared folders.

There are some PDF files I can open.  i.e.  out of 20 files 2 to 3 files.

Not able to figure out what exactly causing this issue.

I have done Antivirus scanning, but nothing found.  (From Server as well as from Client --(Mapping share drive)  - )

Please find attached screenshot for more details.

I have gone many of forum, it says ransom virus.  cryptolocker.  Tried with Malware tools and antivirus nothing found and nothing could recover.

Tried recovery softwares also.

There is no option from server to store previous version so tried from client windows 7 machines but there also unable to restore

Copied files to freshly installed machine and with all updated of windows and antivirus tried to recover but not succeeds.

Please help me to diagnose this problem and let me know the solution.

If i check at what time it has affected.  Below is the files screen shot

 

May 21st, 2015 6:00am

Hi,
We have definitely heard your frustration, and we're thinking about ways to make this scenario work better for our customers. Unfortunately, in my view, this issue was most probably caused by the virus. And you have tried some methods to recover these files, I recommend you might try to recover the data/content of the files and reduce our losses. Please see the below article:

Excel file: https://support.microsoft.com/en-us/kb/820741/

Word filehttps://support.microsoft.com/en-us/kb/918429/

In additional, for DPF, DWG files, please try to connect Adobe and AutoCAD's supporter.

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
May 21st, 2015 10:40pm

Hi,

I have already tried to recover the files by below link that you have provided.

Excel file: https://support.microsoft.com/en-us/kb/820741/

Word filehttps://support.microsoft.com/en-us/kb/918429/

Can we change the file to previous version.

Thanks,

Raviraj Nagenhatti

May 22nd, 2015 1:33am

Hi,

Did you back up the shared folders of the server? If yes, please try to restore it. If no, we might has less chosen to recover the Office files. We might try some third-party recover tools.

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
May 22nd, 2015 3:37am

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