Windows XP automatic update
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February 29th, 2012 3:22am

Hello, In Windows XP, you can navigate to Windows Update by choosing Start -> All Programs -> Windows Update. For the Windows XP machines to use the Windows Update, please refer to the following KB article: How to configure and use Automatic Updates in Windows http://support.microsoft.com/kb/306525 Thanks,Yog Li TechNet Community Support
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March 1st, 2012 4:42am

Hi, If there is any antivirus software in your environment, for example,kaspersky, pc cillin, nvidia firewall and norton etc, try to disable or remove them as a test. Please run a full scan to make sure your computer is clean before disable antivirus software. Please follow the below steps to force client computer to find software package. 1). On a problematic client, stop the Automatic Update service via services.msc. 2). Rename the windowsupdate.log (under %windir%) to windowsupdate1.log, and then start the Automatic Update service. 3). Run wuauclt /detectnow command. 4). Wait for 10 minutes and then run wuauclt /reportnow command. 5). We will get a new %windir%\windowsupdate.log file. Check out the following article for specific guidance on how toread the Windowsupdate.log file: How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 And for your further reference, here is a good article may help you: Troubleshooting Unknown software and update status, Not yet contacted and lack of hardware and software inventory http://blogs.technet.com/b/systemcenteressentials/archive/2010/03/29/troubleshooting-unknown-software-and-update-status-not-yet-contacted-and-lack-of-hardware-and-software-inventory.aspx Thanks,Yog Li TechNet Community Support
March 2nd, 2012 4:27am

Hi, If there is any antivirus software in your environment, for example,kaspersky, pc cillin, nvidia firewall and norton etc, try to disable or remove them as a test. Please run a full scan to make sure your computer is clean before disable antivirus software. Please follow the below steps to force client computer to find software package. 1). On a problematic client, stop the Automatic Update service via services.msc. 2). Rename the windowsupdate.log (under %windir%) to windowsupdate1.log, and then start the Automatic Update service. 3). Run wuauclt /detectnow command. 4). Wait for 10 minutes and then run wuauclt /reportnow command. 5). We will get a new %windir%\windowsupdate.log file. Check out the following article for specific guidance on how toread the Windowsupdate.log file: How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 And for your further reference, here is a good article may help you: Troubleshooting Unknown software and update status, Not yet contacted and lack of hardware and software inventory http://blogs.technet.com/b/systemcenteressentials/archive/2010/03/29/troubleshooting-unknown-software-and-update-status-not-yet-contacted-and-lack-of-hardware-and-software-inventory.aspx Thanks,Yog Li TechNet Community Support
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March 2nd, 2012 4:27am

Hi, Is there any new information on this issue? Wed love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks,Yog Li TechNet Community Support
March 5th, 2012 5:03am

Hi, Is there any new information on this issue? Wed love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks,Yog Li TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
March 5th, 2012 5:03am

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