Windows Update not installing. 0x87d00244
Hi there,
We are using SCCM 2012 SP1 CU5 (5.0.7804.1600) and on many of our Windows 7 clients updates are not installing. 
When I run "Machine Policy Retrieval & Evaluation Cycle" the C:\Windows\CCM\Logs\WUAHandler.log runs as expected I believe - the last few entries are:
Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')
Async searching of updates using WUAgent started.
Async searching completed.
Successfully completed scan.

Then I run the "Software Updates Scan Cycle" and the C:\Windows\WindowsUpdate.log file also completes successfully:
2014-12-04	09:24:41:086	1036	3458	Report	CWERReporter finishing event handling. (00000000)
2014-12-04	09:24:41:296	2888	309c	COMAPI	- Updates found = 444
2014-12-04	09:24:41:296 2888	309c	COMAPI	---------
2014-12-04	09:24:41:296	2888	309c	COMAPI	-- END -- COMAPI: Search [ClientId = CcmExec]
2014-12-04	09:24:41:296	2888	309c	COMAPI	-------------
2014-12-04	09:24:46:039	1036	3458	Report	CWERReporter finishing event handling. (00000000)


When the "Software Updates Deployment Evaluation Cycle" is run there are errors in C:\Windows\CCM\Logs \UpdatesDeployment.log:
Detection job ({47813475-0491-46E5-8CD1-B84B806B9844}) started for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775})
Started evaluation for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775})
Evaluation initiated for (12) assignments.
Job error (0x87d00244) received for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775}) action
Updates will not be made available

These errors show for each job. Any idea how to resolve it?
Thanks

  • Edited by Kieran Walsh Thursday, December 04, 2014 10:42 AM
December 4th, 2014 10:40am

Hello,

When did this issue occur? What has changed before the error occur?

Is there a maintenance windows?

Is there a scheduled reboot?

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December 5th, 2014 2:45am


Detection job ({47813475-0491-46E5-8CD1-B84B806B9844}) started for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775})
Started evaluation for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775})
Evaluation initiated for (12) assignments.
Job error (0x87d00244) received for assignment ({a3c79c96-1ed1-456d-98e7-7b8a2b381775}) action
Updates will not be made available

These errors show for each job. Any idea how to resolve it?

Is the Windows Updates service disabled on the client ?

What does c:\windows\WindowsUpdate.log reveal ?

December 5th, 2014 7:03am

Hi, this is has been happening for a couple of weeks at least and I can't think of any changes that have been made.

There is a maintenance window form 4pm to 6am every day.

There isn't a scheduled reboot, but I've rebooted many of the machines as I've been working on them and it hasn't made any difference.

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December 5th, 2014 7:47am

The Windows Updates service is not disabled and the windowsupdate.log does not show any errors - then end of the scan cycle is shown as my second log above.
December 5th, 2014 7:48am

I am seeing something similar on our clients this month. If anyone has any thoughts.  Investigating clients that are reporting missing updates from December after our mandatory window is past.
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January 16th, 2015 12:40am

Yes, I know this is an old post, Im cleaning up old post, did you get this fixed, if so what was the solution?

March 28th, 2015 9:48am

Since no one has answer this post, I recommend opening  a support case with Microsoft Customer Support Services (CSS) as they can work with you to solve this problem.

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July 4th, 2015 6:01pm

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