Windows Service Monitor Not Refreshing Status
I have created a few custom Windows service monitors. In the past, when the service was down, there would be an alert created. When I would start the service, after a slight lag of a few minutes at most, the alert would dissapear as if it knew that the issue was resolved. Lately, in the past few weeks, the monitor is correctly identifying that the service was stopped, but if it was started, the alert is still stuck in the console. When I opened up the Health Explorer for the Windows Host, I see the monitor status as Healthy and the previous issue had a status change. But the alert is showing and not going anywhere. I cant' figure out what has changed. Help would greatly be appreciated. Thanks, Reuvy
July 3rd, 2011 3:50am

Hi Is this happening for other monitors as well? How many agents do you have? How many Management Servers? Do you have agents reporting directly to the RMS? It could be that the RMS is having performance issues and this is causing health calculations to sometimes fail. Or is specific to a certain computer in which case, is there a performance issue with the OpsMgr agent on the monitored computer. Perhaps check the warning alerts for the health of the agent. Cheers GrahamView OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/
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July 3rd, 2011 6:14am

It is happening to only NT Service Monitors that I created, as far as I can tell. For example, the Windows Server Service that comes with the MP I believe still dissapears when I start it after receiving an alert that it stopped. I have 1 Managemeng Server, which is the RMS, and all the agents report directly to him. Regarding the performance issues, assuming that could be a problem, where and how do I check in on that? Thanks, Reuvy
July 3rd, 2011 7:18am

Hi In general I'd recommend adding a seconday MS and using that as the Primary MS for the agents - it will also give you some resiliance if there are problems with the RMS. There are performance views for the Management Server in the Monitoring Console (Operations Manager, Management Servers) which should help identify performance issues. If it is just a custom management pack then perhaps as a first step, check the C:\Program Files\System Center Operations Manager 2007\Health Service State\Management Packs folder on an agent which has this problem. Do you see multiple copies of the Management Pack here? If so, try: - stop System Center Management Service - rename the Health Service State Folder - start the System Center Management Service This will force the agent to download new configuration. Cheers GrahamView OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/
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July 3rd, 2011 8:07am

Hi Graham, I see those performance reports, but how do I identify something which is problematic. Are there guidlines or metrics written anywhere that could point out problem numbers? I also checked one of the hosts from this morning which exhibited the problem described above and it only has one copy of the MP that I can see so far. If I were to add a second MS like you recommended, how could I change all my exsiting installations to point to the new MS. Is there a command line to run or I need to reinstall? Thanks, Reuvy
July 3rd, 2011 8:34am

This could also be a local caching issue. Try to start the console with the /ClearCache option and see if this helps.Regards, Marc Klaver http://jama00.wordpress.com/
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July 4th, 2011 4:55am

Are you sure the "auto close alert" (alerting tab) option of the monitor has been checked?Rob Korving http://jama00.wordpress.com/
July 4th, 2011 12:54pm

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