Windows 7 Remote Control and Policy Retrieval Problems
Recently we have upgraded our SCCM 2007 server to SP2 to support Windows 7 clients. After the update, I recreated the Boot image and updated the configuration manager client package. I uploaded a windows 7 image and created a OS Image. I took a perfectly working Vista task sequence and replace the OS install package with the Windows 7 OS image. I boot some test computers from a boot cd that was made using the updated boot image and run the task sequence on them - this all works great and the computers get re-imaged and boot into Windows 7 (shoudl also mention that the task sequence adds them to our domain). The problem(s)... 1. When looking at the configuration manager properties in the control panel: The "Actions" tab only shows (4) items (machine policy retrieval & eval cycle / SW Updates Deployment eval cycle / SW Updates scan cycle / User Policy retrieval & eval cycle) Link to screen shot Under the "General" tab, the site mode = 'unknown' Link to screen shot 2. When I try to use remote tools on the newly imaged win7 computers, a dialog appears stating: "The currently logged-in user does not have rights to access the client machine. You must provide the username, domain, and password of an account in the client's remote control operators group" Link to screen shot After I manually initiate the "Machine Policy Retrieval & Evaluation Cycle" action and the policy updates: I am then able to use remote tools to remote control the computer Under the "Actions" tab about 5 more items get added. Site Mode still = "unknown" I am not able to send advertisements or task sequences to the client(s) After I get this figured out I can roll Windows 7 out throughout the organization. I have been working the better part of 2 weeks on this issue and have gotten nowhere. Please let me know your thoughts and suggestions! Thank you!
March 31st, 2010 11:25pm

I think if we fix issue 1 issue 2 will also be fixed. Normally what causes the behavior you are seeing is a boundary issue. Ther 4 actions you see are all that's there untl the machine gets policies the first time which isn't going to happen if it's not getting assigned to a site. i don't think this is a specific issue for win 7 but who knows. If you go into the SCCM control panel applet and try to discover the site code from there what happens? Can you zip up the client logs and email them to me? Are you sure the client is inside of boundaries? John Marcum | http://myitforum.com/cs2/blogs/jmarcum |
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April 2nd, 2010 6:00am

I guess I should have looked at your screen shot before replying. Your post says "site code" the screen shot says "site mode" These are two very different things. Does the client get a site code? Off the top of my head I think it would be the advanced tab in your screen shot. John Marcum | http://myitforum.com/cs2/blogs/jmarcum |
April 2nd, 2010 6:02am

John - Thanks for your reply. I am not sure what the underlying problem was with that particular 'gold' image but I did rebuild a new Windows 7 gold image from scratch and I am not experiencing this problem on the new image. I have a hunch that the problem image may previously had the sccm client installed on it and then removed - when the task sequence tried reinstalling it was conflicting with lingering things left behind. Again, thanks for your reply.
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April 2nd, 2010 8:00pm

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