Windows 2008 Print Server - Clients Random Offline

Weird issue.... Windows 2008 R2 Print Server - 20 plus printers installed.

On the server everything is fine - I can print to locally install printers etc, never stops working.

On random clients over the last week - all of a sudden ALL their printers show offline (ones that are on print server).

1. Nothing on event log of print server

2. Nothing out of ordinary on the client event viewer

3. Firewall is off on server / Firewall is on clients (all file and print sharing allowed via GPO)

3. I can ping print server, I can ping printer.

4. Only way to fix is to net stop / start spooler on client.

Not sure why all of a sudden the spooler on client is losing is connection (and unable to reestablish) with the print server but Im at a loss.  Need some direction on what I can look at for root cause.  Keep in mind - this is random PC's.  Mine was one that stopped working, my neighbor did not lose any connections at all.

We did do this months windows updates last weekend around when this started so its possible that a windows update caused this, but don't want to get tunnel vision on it.

Thanks for any guidance or suggestions.

Cheers

John

Not really finding anything on internet other than stopping or starting the print spooler... trying to find the root cause.  Cant have a solution be to tell end users to stop and start spooler.  Shouldn't break to begin with.  They have been working fine for year.

May 20th, 2015 3:30pm

There are a couple of patches for Windows 8 and 8.1 for this issue. What client OS is having an issue? There are links to the patches in this forum but they are different for each OS.
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May 21st, 2015 5:02am

Hi,

If i understand you correctly, on random clients, the print queue status is displayed as "Offline", right?

As alan mentioned, could you please tell us the OS version for the issued clients

Is the print spooler service running on the printer server?

According to the MS article, when the print spooler service is stopped on the print server, the print client computer sets the print queue to offline.

https://support.microsoft.com/en-us/kb/980945

Regards.

May 22nd, 2015 2:46am

Hi,

I just want to confirm what is the current situation.

Please feel free to let us know if you need further assistance.

Regards.

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May 25th, 2015 8:37am

All windows 7
May 26th, 2015 1:16pm

All windows 7 clients.  The spooler on the server and the clients is still running.  When I say offline - I mean if you open printers on the clients, all the printers are greyed out and show offline.  I can open the printers on a computer right next to me and they are all online.
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May 26th, 2015 1:18pm

Yes still an issues -at random times.
May 26th, 2015 1:18pm

If stopping the spooler on the client, then starting the spooler fixes the issue, the spooler lost the connection to the server and is not getting the signal to reset the connection.

Make sure you have the patch installed for Windows 7 for this issue

http://support.microsoft.com/kb/2713128

A network printer is displayed incorrectly as offline on a computer that is running Windows 7 or Windows Server 2008 R2

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May 27th, 2015 6:12am

Hi,

Any update about the issue?

Regards.

May 30th, 2015 3:42am

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