I manage a number of systems that run offline (completely disconnected from the internet) for security reasons. They have been upgraded to Windows 10 Enterprise and have their updates through a WSUS server that's air gapped. All updates install on the Windows 10 machines except for any of the cumulative updates. Every time I try to install I get a failed to install 0x80070002 message. I've also tried downloading the updates manually as a msu file and installing but same outcome. Has anyone else come across this and found a solution. There is absolutely no way these comupters can have any kind of connection to the internet. Ma

How do I reset Windows Update components?

failed to install 0x80070002 message

Have you tried looking for more detail about that?  It means "file not found".  So, if you knew which file you would have a better idea of what was wrong.

Tried the Microsoft Fix Its for Windows Updates, this doesn't have any affect.

Yes, this error seems to be pretty much generic. Also most people have this error when upgrading from Windows 7 or 8 to 10 which doesn't help with this issue. The files are the kb's, the cumulative updates which fail.

Hi Dave4614,

Follow the manual steps listed in the KB article below:

Windows Update error "0x80070002" or "0x80070003"

https://support.microsoft.com/en-us/kb/910336

Let us know the results.

Regards

Thanks for the info. I've lost count how many times I've deleted the SoftwareDistribution folder and countless reboots. I've tried the DISM checkhealth and scan and both came back fine. I'm copying a C:\Windows directory from a working Windows 10 computer to use as a source for a repair DISM this is taking a very long time and still waiting. I'll let you know when that's finished and the results

Tried running the DISM checks and repairs against a Windows directory from an internet machine (copied on to a usb stick) and no luck. Still get the 0x80070002 message when I try to install the cumulative update.

Still get the 0x80070002 message when I try to install the cumulative update.

I think DISM sometimes needs lots of hand-holding.  It isn't yet quite as robust as it may have been optimistically designed to be.  <eg>

Why not dig into the details and find out what it needs?

OK Dave,

Let's get your WindowsUpdate.log and take a further look.

Please open powershell with Admin rights, then run the command below:

Get-WindowsUpdatelog

Then there would be WindowsUpdate.log file available at your desktop.

Upload it into OneDrive and then post us the shared link here.

Regards

Here's the link. Unfortunately thanks to MS "improving" the logs, they are now pretty much useless.

http://1drv.ms/1JSbXzL