Win 7 Standby-Hibernation Problem

Hello,

after updating some drivers, I have a problem with standby and hibernation. Whenever I wake up my computer from a standby or a hibernation, after few seconds it stops working: I correctly see my desktop, but I can't use anything to interact with the pc (mouse, keyboard...). The only thing to do is manually turn off it.

I've a Dell Precision M4700 with Win 7 Ultimate 64 bit.

Can you help me, please?

Thanks in advance.

Andrea

April 29th, 2015 10:29am
Please provide us with your Event Viewer administrative logs by following these steps: Press the Win key + "R" and type eventvwr>enter Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post * If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do Press Win+"R" and input regedit
Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"
Free Windows Admin Tool Kit Click here and download it now
April 29th, 2015 10:57am

Thank you for your reply. I put my error file on dropbox. You can download it: 

https://dl.dropboxusercontent.com/u/19949836/Errors.zip

Thanks.

Andrea

April 29th, 2015 11:11am

Hello, 

any news? Can someone help me?

Andrea

Free Windows Admin Tool Kit Click here and download it now
April 30th, 2015 11:41am

Hi

This issue might be caused by hard disk stopped responding after waking up from sleep/Hibernation.

Try going to power settings, there is a "turn off hard drive" option. Disable this. I read this can cause crashing or no responding on wake up.

Also check syspend mode in BIOS Settings: change it to ACPI S3 (Suspend to RAM)

Regards,

D. Wu

May 4th, 2015 1:58am

Hello Deason Wu,

thank you for helping me. I'm so sorry for my late reply: I wanted to attach some screenshot just to better explain what I did, but I've waited for verifying my account since ten days ago... and nothing happened.

Anyway, I followed your instructions, but the problem still remains. Moreover, after setting the option you said in the BIOS, the Sleep option was disabled in the turn off menu (start button).

Through this action, I don't allow the pc to go to sleeping mode, but I don't solve the problem.  

What can I do?

Thanks.

Andrea

Free Windows Admin Tool Kit Click here and download it now
May 14th, 2015 6:23pm

Hi,

finally my account was verified. In order to know if i selected the right option in BIOS, I attached a screenshot. Is it correct what I did?

Thanks.

Andrea

May 18th, 2015 3:41am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics