Hi All,

We have SCCM 2007 R2 with WSUS has installed on the same server and we have windows 7 clients almost 2000 machines.

After April month patch releasing we checked wsus server "Required Cloumn for Windows 7" machines, the required count is very low "80". We checked "All Computers" field & most of Client machines status as "Not yet Reported". But servers are okey & all of the servers scanned by wsus & there is no issue. Issue with Windows 7 client. This is my issue. I updated below windows update log from one machine which is affected.

2015-04-20 08:26:56:724 492 630 PT WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200 
2015-04-20 08:26:56:724 492 630 PT WARNING: SOAP Fault: 0x00012c 
2015-04-20 08:26:56:724 492 630 PT WARNING: faultstring:Fault occurred 
2015-04-20 08:26:56:724 492 630 PT WARNING: ErrorCode:InvalidParameters(7) 
2015-04-20 08:26:56:724 492 630 PT WARNING: Message:parameters.OtherCachedUpdateIDs 
2015-04-20 08:26:56:724 492 630 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates" 
2015-04-20 08:26:56:724 492 630 PT WARNING: ID:a2139655-6c05-4a6d-8cf0-fd65ed75d674 
2015-04-20 08:26:56:724 492 630 PT WARNING: PTError: 0x8024400d 
2015-04-20 08:26:56:724 492 630 PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400d 
2015-04-20 08:26:56:724 492 630 PT WARNING: Sync of Updates: 0x8024400d 
2015-04-20 08:26:56:724 492 630 PT WARNING: SyncServerUpdatesInternal failed: 0x8024400d 
2015-04-20 08:26:56:724 492 630 Agent * WARNING: Failed to synchronize, error = 0x8024400D 
2015-04-20 08:26:56:724 492 630 Agent * WARNING: Exit code = 0x8024400D 
2015-04-20 08:26:56:724 492 630 Agent ********* 
2015-04-20 08:26:56:724 492 630 Agent ** END ** Agent: Finding updates [CallerId = CcmExec] 

error = 0x8024400D  - The same error code shows on scanagent.log, wuahandler.log also.
I tried below steps but not worked.

*We've not changed any Group Policys related with WSUS.
*I tried client level troubleshoot like Renamed Softwaredistripution folder, Renamed ccmroot folder & Deleted root\ccm folder also.

* Today i checked WSUS version & client's WUA version both of them showing different digits, it's on issue ?
Update Services
Microsoft Corporation
Version: 3.2.7600.226

Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320

I need your assist to resolve this issue....

Thanks in Advance,

Can you provide the wuhandler.log as well as the Scanagent.log too for us to help?

Hi Vincez,

Thanks for your reply... please find my logs.

WUAHANDLER.LOG

[LOG[Enabling WUA Managed server policy to use server: http://XXX:8530]LOG]!><time="17:21:07.915+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="8960" file="sourcemanager.cpp:1054">
<![LOG[Waiting for 2 mins for Group Policy to notify of WUA policy change...]LOG]!><time="17:21:08.127+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="8960" file="sourcemanager.cpp:1060">
<![LOG[Waiting for 30 secs for policy to take effect on WU Agent.]LOG]!><time="17:21:12.950+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="8960" file="sourcemanager.cpp:1124">
<![LOG[Added Update Source ({CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}) of content type: 2]LOG]!><time="17:21:43.112+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="8960" file="sourcemanager.cpp:1381">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="17:21:43.156+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="8960" file="cwuahandler.cpp:587">
<![LOG[Async searching completed.]LOG]!><time="17:21:51.133+-120" date="04-22-2015" component="WUAHandler" context="" type="1" thread="4044" file="cwuahandler.cpp:2099">
<![LOG[OnSearchComplete - Failed to end search job. Error = 0x8024400d.]LOG]!><time="17:21:51.136+-120" date="04-22-2015" component="WUAHandler" context="" type="3" thread="8960" file="cwuahandler.cpp:2966">
<![LOG[Scan failed with error = 0x8024400d.]LOG]!><time="17:21:51.141+-120" date="04-22-2015" component="WUAHandler" context="" type="3" thread="8960" file="cwuahandler.cpp:3223">
<![LOG[Its a WSUS Update Source type ({CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}), adding it.]LOG]!><time="13:15:02.277+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:1348">
<![LOG[Enabling WUA Managed server policy to use server: http://XXX:8530]LOG]!><time="13:15:02.293+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:1054">
<![LOG[Waiting for 2 mins for Group Policy to notify of WUA policy change...]LOG]!><time="13:15:02.622+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:1060">
<![LOG[Timed out waiting for Group Policy notification.]LOG]!><time="13:17:02.965+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:95">
<![LOG[Waiting for 30 secs for policy to take effect on WU Agent.]LOG]!><time="13:17:02.965+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:1124">
<![LOG[Added Update Source ({CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}) of content type: 2]LOG]!><time="13:17:33.071+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="sourcemanager.cpp:1381">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="13:17:33.239+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="9816" file="cwuahandler.cpp:587">
<![LOG[Async searching completed.]LOG]!><time="13:17:49.369+-120" date="04-23-2015" component="WUAHandler" context="" type="1" thread="7604" file="cwuahandler.cpp:2099">
<![LOG[OnSearchComplete - Failed to end search job. Error = 0x8024400d.]LOG]!><time="13:17:49.370+-120" date="04-23-2015" component="WUAHandler" context="" type="3" thread="9816" file="cwuahandler.cpp:2966">
<![LOG[Scan failed with error = 0x8024400d.]LOG]!><time="13:17:49.371+-120" date="04-23-2015" component="WUAHandler" context="" type="3" thread="9816" file="cwuahandler.cpp:3223">

SCANAGENT.LOG :

[LOG[*****ScanByTool request received with ForceReScan=2, ScanOptions=0x0000000a, DownloadPriority = 2, LocationTimeout = 604800, DownloadTimeout = 864000, PerDPInactivityTimeout = 0, TotalInactivityTimeout = 0, DPLocalityFlags = 10, ForceInventory=0]LOG]!><time="13:14:59.612+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="cscanagent.cpp:181">
<![LOG[-Scan will be requested for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918} ToolVersion=3.0 ToolName=WSUS Enterprise Server ToolContentVersion=4097]LOG]!><time="13:14:59.847+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="cscanagent.cpp:813">
<![LOG[- - - - - -Locations requested for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918} (LocationRequestID={A64F060B-F247-4ADC-BC2D-8016157210EC}), will process the scan request once locations are available.]LOG]!><time="13:15:01.195+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="scantool.cpp:412">
<![LOG[- - - -Scan request is queued for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}]LOG]!><time="13:15:01.195+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="scantoolmgr.cpp:822">
<![LOG[- -1 Scan requests added, creating Scan-Job to track these scan requests.]LOG]!><time="13:15:01.195+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="scanjobmgr.cpp:417">
<![LOG[*****WSUSLocationUpdate received for location request guid={A64F060B-F247-4ADC-BC2D-8016157210EC}]LOG]!><time="13:15:02.183+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="9816" file="cscanagent.cpp:930">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SMS_SUMScanAgentError_ScanFailed
{
ClientID = "GUID:7ABE9B0B-3FD5-4BFB-A612-80A460A3749A";
DateTime = "20150423111749.451000+000";
ExitCode = 16397;
MachineName = "GET-TEST1";
ProcessID = 3152;
SiteCode = "P01";
ThreadID = 10188;
UpdateSourceUniqueID = "{CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}";
UpdateType = "Microsoft Update";
};
]LOG]!><time="13:17:49.479+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="10188" file="event.cpp:525">
<![LOG[- - - - - -Scan Failed for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}, with Error=0x8024400d]LOG]!><time="13:17:49.482+-120" date="04-23-2015" component="ScanAgent" context="" type="3" thread="10188" file="scantool.cpp:659">
<![LOG[- -ScanJob (Online scan request) is completed for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}.]LOG]!><time="13:17:49.519+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="10188" file="scanjobmgr.cpp:928">
<![LOG[- -Reporting Scan request complete to clients...]LOG]!><time="13:17:49.519+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="10188" file="scanjobmgr.cpp:935">
<![LOG[- - Calling back to client on Scan request complete...]LOG]!><time="13:17:49.519+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="10188" file="scancallbacktask.cpp:231">
<![LOG[CScanAgent::ScanComplete- Scan completion received.]LOG]!><time="13:17:49.519+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="10188" file="cscanagent.cpp:1441">
<![LOG[- -Recovering persisted Scan requests...]LOG]!><time="13:20:46.663+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="3956" file="scanjobmgr.cpp:197">
<![LOG[- -0 persisted Scan requests found.]LOG]!><time="13:20:46.678+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="3956" file="scanjobmgr.cpp:221">
<![LOG[*****Policy Change notification received for ToolUniqueID={CACC0F54-E6B6-40AA-8BCD-81A1C7BE2918}]LOG]!><time="13:29:03.730+-120" date="04-23-2015" component="ScanAgent" context="" type="1" thread="2260" file="cscanagent.cpp:1351">

Are you using GPO to set the WSUS location?

If yes, can you remove it?

Hi Vincez,

Am not sure whether how its connect WSUS (am beginning of WSUS/SCCM environment) but i analysed GPO & Registry setting in One client machine. 

* There is some group policy to map WSUS server (ran RSOP Command --> Windows update -->Configure automatic update & Specify intranet MS update service location & Allow signed update from an intranet MS update service location)

This is the policy setting which you tell ?

If not could you tell how to check that policy ?

* Checked Registry setting also, in that WU-->has been mapped to WSUS server.

Thanks in Advance,
Srini...

Hi Srini,

You can run a gpresult /v which should be able to tell you if that setting has been enforced by any policy and if yes, whihc policy it has been enforced in.

Setting this via GPO is not required.

Hi Vincez,

I ran gpresult /v, i got below update which are related with WindowsUpdate. Looks 1 GPO has been applied and there is no any other policy for Windows updates. Kindly find below output.  Is there any wrong-configuration ?

1 ) GPO: C-Computer-Default-V1.04
                KeyName:     SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU\NoAutoUpdate
                Value:       0, 0, 0, 0
                State:       Enabled


2 ) GPO: C-Computer-Default-V1.04
                KeyName:     SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUStatusServer
                Value:       104, 0, 116, 0, 116, 0, 112, 0, 58, 0, 47, 0, 47, 0, 115, 0, 119, 0, 97, 0, 109, 0, 122, 0, 48, 0, 48, 0, 48, 0, 49, 0, 46, 0, 105, 0, 110, 0, 100, 0, 117, 0, 115, 0, 116, 0, 114, 0, 105, 0, 101, 0, 46, 0, 97, 0, 109, 0, 109, 0, 97, 0, 110, 0, 110, 0, 46, 0, 105, 0, 110, 0, 116, 0, 114, 0, 97, 0, 58, 0, 56, 0, 53, 0, 51, 0, 48, 0, 0, 0
                State:       Enabled


3 ) GPO: C-Computer-Default-V1.04
                KeyName:     SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU\UseWUServer
                Value:       1, 0, 0, 0
                State:       Enabled

4 ) GPO: C-Computer-Default-V1.04
                KeyName:     SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU\ScheduledInstallTime
                Value:       15, 0, 0, 0
                State:       Enabled

5 ) GPO: C-Computer-Default-V1.04
                KeyName:     SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer
                Value:       104, 0, 116, 0, 116, 0, 112, 0, 58, 0, 47, 0, 47, 0, 115, 0, 119, 0, 97, 0, 109, 0, 122, 0, 48, 0, 48, 0, 48, 0, 49, 0, 46, 0, 105, 0, 110, 0, 100, 0, 117, 0, 115, 0, 116, 0, 114, 0, 105, 0, 101, 0, 46, 0, 97, 0, 109, 0, 109, 0, 97, 0, 110, 0, 110, 0, 46, 0, 105, 0, 110, 0, 116, 0, 114, 0, 97, 0, 58, 0, 56, 0, 53, 0, 51, 0, 48, 0, 0, 0
                State:       Enabled