WSUS 3.0 SP2 Inventory Collection 80072f8f errors

Environment: Win2008R2 with SCE 2010 & WSUS 3.0 SP2, Win7 Enterprise wkstns on a single domain

This environment has run fine for several years. But recently, I noticed that most of the workstations are recording the following types of errors when WSUS attempts to collect inventory. Note that the Finding Updates process in the log continues to work fine - it is only Inventory Collection which seems to have an issue.

2014-12-24 02:23:46:632 1100 62c0 AU #############
2014-12-24 02:23:46:632 1100 f70 Inv ## START ##  Inv: Inventory Collection
2014-12-24 02:23:46:632 1100 f70 Inv #########
2014-12-24 02:23:46:632 1100 f70 Inv   # Talking to WSUS server = https://ZVR-SCE.mydomain.com:8531
2014-12-24 02:23:46:632 1100 f70 Inv   # Downloading Rule file from = https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab
2014-12-24 02:23:46:632 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:632 1100 62c0 AU Featured notifications is disabled.
2014-12-24 02:23:46:632 1100 62c0 AU AU setting next detection timeout to 2014-12-25 02:56:21
2014-12-24 02:23:46:647 1100 62c0 AU Setting AU scheduled install time to 2014-12-24 08:00:00
2014-12-24 02:23:46:647 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:670 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:692 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>. error 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>. error 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>. error 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>. error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Inv WARNING: Inventory: Failed to download rule file with error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Inv   # WARNING: Exit code = 0x80072F8F
2014-12-24 02:23:46:737 1100 f70 Inv #########
2014-12-24 02:23:46:737 1100 f70 Inv ##  END  ##  Inv: Inventory Collection
2014-12-24 02:23:46:737 1100 f70 Inv #############
2014-12-24 02:23:46:737 1100 f70 Inv WARNING: Inventory: Failed to process work item 0x80072f8f
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {9ADA1158-FBD7-439E-A672-4F976113A96A} 2014-12-24 02:23:46:482-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {04153F2F-2276-44AA-9863-8E88CA7CD985} 2014-12-24 02:23:46:482-0500 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {B13BA8D6-BBE5-4F96-BBA0-90D7401FC32B} 2014-12-24 02:23:46:725-0500 1 121 104 {00000000-0000-0000-0000-000000000000} 0 80072f8f InventoryEngine Failure Inventory Rules Download Inventory: Faied to download rule file
2014-12-24 02:23:51:922 1100 f70 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-12-24 02:23:51:922 1100 f70 Report WER Report sent: 7.6.7600.320 0x80072f8f 00000000-0000-0000-0000-000000000000 Other 104 Managed
2014-12-24 02:23:51:932 1100 f70 Report CWERReporter finishing event handling. (00000000)

December 24th, 2014 4:11pm

It appears I may have found and solved the issue!

Looking at this post on problems with 8.1 and SSL connectivity to WSUS...

http://blogs.technet.com/b/wsus/archive/2014/04/08/windows-8-1-update-prevents-interaction-with-wsus-3-2-over-ssl.aspx

...then led me to consider that the latest WUA agent 7.6.7600.320 might be the culprit. It would also explain why my 2003 servers seemed unaffected, and why several Win7 clients were initially unaffected but that over time they also began experiencing the same Inventory Collection errors, presumably as their WUA was updated.

I followed the process described below to modify the registry to add TLS 1.1 & TLS 1.2 support to the IIS of the SCE/WSUS server:

http://www.adminhorror.com/2011/10/enable-tls-11-and-tls-12-on-windows_1853.html

In brief, in case that URL goes away:

  1. Under: HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
  2. Add key: TLS 1.1
  3. Under that key, add two more keys: Client and Server
  4. Within Client, add DWORD DisabledbyDefault with value of 0
  5. Within Client, add DWORD Enabled with value of 1
  6. Repeat steps 4&5 within the Server key
  7. Under: HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
  8. Add key: TLS 1.2
  9. Under that key, add two more keys: Client and Server
  10. Within Client, add DWORD DisabledbyDefault with value of 0
  11. Within Client, add DWORD Enabled with value of 1
  12. Repeat steps 10&11 within the Server key
  13. Reboot server (may not be necessary but I did so).

After the server restart, on the client I performed:

  • net stop wuauserv
  • net start wuauserv
  • wuauclt /resetauthorization /detectnow

The Inventory Collection ran and no errors occurred.

I will continue to monitor to see if this resolves the issue for other clients as well.




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December 29th, 2014 8:55pm

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