Dear Friends, My customer is a well-known bank in my country. All support cases are handled using Remote Control feature. Recently they decided to upgrade from SMS 2003 to SCCM 2007. And the migration went smoothly and everything is working properly. However; after migration, the support team complained that Remote Control feature became very slow in SCCM 2007 in comparison with SMS 2003. I have checked that yesterday and we tried many remote control sessions with many branches and really sometimes it is very slow. Most computers are new and have XP SP2, XP SP3 or Vista and the speed connection between headquarter and other branches is either 1 or 2 Mbps. I know that SCCM uses Vista RDP collab protocol for Remote Control feature and I tried changing color depth trick but with no luck. My Questions: Is there anyone who has problems of this kind? Is it related to migration? Or maybe related to the environment itself? Does this issue appear in all large environments? Must I reinstall everything again from scratch? What I must do to solve this problem? My customer is thinking of downgrading to SMS 2003 again, How to prevent that? Regards,Alomari

Hi,You will NOT benefit from reinstalling everything from scratch, so please don't do that. Are you using remote assistance or Config Mgr. remote tools?Kent Agerlund

Hi, They are using ConfigMgr Remote Tools. For many purposes they are not willing to use Remote Assistance or Remote Desktop. They just want to useConfigMgr remote tools as they did before with SMS 2003.Regards, Alomari

Any Update ...

Hy.I have the same problem, remote tools runs at very slow speed.We make some test and speed improve a little.My support team have XP SP3 and if the user have SP3 too, speed is a little bit faster.If the user have SP2 speed is more slow.Any ideas?, because lowering color depth make no change.Regards, Ren

Hi All, I am having the same problem here. All my SCCM clients are in XP SP2 & SP3. The clients are complaining that the mouse cursor are moving very slowly in the Remote tool session. Any solution yet? Please advice ya. Thanks.Regards,Payne

Just upgraded a few weeks ago and our support personell are complaining about "laggy" redraw as compared to SMS 2003. Just started looking, but I have not seen any solutions out there yet,I suspect many organizations give up and implement alternative remote control applications.

We found out that while using SCCM RC with user-level credentials the connection is very slow. It could take minutes to initialize the connection. When logged in as an administrator it works fine.

We also have this problem .we now in the end of the migration most of the worksttions have the new SCCM Client but our suuport tam is very suffering now to use the remote tool of the SCCM .our environment is one Site we have 10\100\1000 speed support in our network . we also see that in the SCCM thare is no option to remote control locked computers or computers that no user is logged on to .is that pussible to enable that option the same as was in the SMS 2003 ?? any one can help ?Regards,Yogev

We have the same problems.Remote control is very slow. It isnt normal. We need a solution.ThanksBest Regards

Hi All, I am in the process of testing SCCM 2007 SP2 new Remote Control Tool, and compare it to Remote Assistance : Testing is performed in a 100% Hyper-V v2 environment. I found the following: Color Depth: - SCCM 2007 new Remote Tool uses RDP and uses 16 bit color depth by default. I have not seen a way to modify the default value to 8 bit, even by command line. - Remote Assistance uses RDP and uses a value that looks like 8 bit color depth by default (as per the dithering effects seen in the remote image). I have not seen any way to modify this. Wallpaper: - SCCM 2007 new Remote Tool client Agent does not have any option to disable the user's wallapper. - Remote Assistance disables the user's wallpaper by default and have not seen any option to modify this setting. As a result, if users have complex wallpapers, the SCCM 2007 Remote Tool becomes a bandwidth hog. I have tested a Remote Tool session with a bandwidth cap of 56kbits/sec on a factory XP machine with XP default wallpaper (bliss) at 1024 x 768 and it takes 20 seconds to display the desktop at 8 bits color depth and a whopping 1min 45 secs at 16 bits. My conclusion : The SCCM 2007 Remote Tool Client Agent must have an option to disable the user's wallpaper while a remote control session is active. Richard Lemelin

Hello Everybody,We had the same slow remote control problems after migration from sms 2003 to sccm 2007.after some searching our problem is solved!!It appeared we had RDP 5 (c:\wndows\system32\mstsc.exe version 5) installed on the pc/server from which we use SCCM Manager,I installed RDP 6 (KB925876 ) to our Windows 2003 server and remote control from that machine was a lot faster.You should use KB925876 for remote control from Windows Xp stations.Greethings and good luck with trying.Marcel