HelloWhen I access site from out of the network, I noticed that "Upload Multiple Documents" option missing, however "Connect with Outlook" and "Open with Windows Explorer" options are working.When I access this site internally, it shows me "Upload Multiple Documents" option.I am not sure why its stop showing suddenly. I used this option earlier without any problem.Please advise

Are you having Office client installed in the machine from which you access site from out of the network? At least Office 2003 is needed for this option AFAIK. --- Rajesh | My Blog MCTS - WSS AD, WSS Config, MOSS Config.

RajeshMS office 2007 installed on client machine. I also noticed that "Multiple Documents" is appearing on some of the computers, there are 2-3 machine where it is not appearing.All the computers are having identically same OS (XP)/SP and MOSS 2007.I also checked and compared IE security options on both type of machines, it is also same.Any other clueDisha

The owssupp.dll in C:\Program Files (x86)\Microsoft Office\Office12 or C:\Program Files\Microsoft Office\Office12 could be the issue. If a previous version of Office were on this/these machines you could have two owssupp.dll files and office could be getting confused. If this is the case, rename the old one to .old and try again. I've also found intermittent issues with this in the past if a GPO or other policy or setting is not allowing users to access this file properly. One way to test it would be to try to register this DLL. http://technet.microsoft.com/en-us/library/bb490985.aspxStart -> Run -> regsvr32 "C:\Program Files (x86)\Microsoft Office\Office12\owssupp.dll "Depending on the error this could lead you to a resolution. You could also ensure that Sharepoint Support is isntalled. This article will help you verify based on your version of Office.http://support.microsoft.com/default.aspx/kb/833714----------------------------------------------------------------------------------------------------------------------------------------------I also found the below steps on a blog some time ago and copied them to my files, it may help: The steps are as follows: 1) Browse to your website at http://<servername>/_layouts/settings.aspx; you will need to login by providing a service account name & password or your site collection administrator account & password. 2) Once you login, click on 'Site Actions' menu. 3) Then, click on 'Manage Site Content and Structure'. 4) Click on any document library you want to upload or add files into. If you do not see the 'Upload' menu from the dropdown main menu between the 'New' and 'Actions' menu then you have this bug as well showing up on your server. Don't give up yet, there is a solution. Keep going through these steps! 5) Click on 'New' and select 'Item'. 6) You should now see the Upload Document page; under the input browse field there should be a link for 'Upload Multiple Files...', if you do not see this you will need to install either Office 2003 or Office 2007. If you do see it, click on it. 7) Now, you should see the multiple upload page that allows you to select multiple files. If you try to select one or several and click on the OK button, nothing will happen. No need to worry! There is a work around. Just keep reading to the next step. 8) On the hierarchy navigation you will have links something like this: WebSiteName > Folder1 > Folder2 9) Click on the "Document Library" folder name; in our case it was Folder1. Basically its the folder you ended up in in step #4. 10) Now, did you notice anyting in your menu change? Now you should be able to see the Upload menu option between the 'New' and 'Actions' menu that you could not see in step #4. 11) Click on the 'Upload' menu and select 'Upload Multiple Documents' 12) Now, you will be back at the Upload document page where you were in step #7 13) Select one file or many and then click OK. Now it works!!! You should get an IE popup asking you that your about to upload files to your site, Click OK.

NicoleThanks for the reply.1. I did not found multiple owssupp.dll on any of those machines where MUltiple Upload options is missing2. I also gone through 2 option step-by-step but no luck, still Multiple Upload is missing to some users .I am also digging and testing with various machine / laptop for the different username, will post the result here.if you have any other idea, let me know.

Did you attempt to register the dll? If so did you get an error and what was it?

>still Multiple Upload is missing to some users . Are all the users using IE as browser ? Multiple Uploads won't be available for Firefox; Safari; Chrome. (In the latest version of Chrome the link appears and then immediately vanishes!)WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx

MikeAll the users are using IE.

NicoleI got following errorDllregisterserver in c:\program files\microsoft office\office12\owssupp.dll failed. Return cide was: 0x80070716.

This will occur if a client machine is using 64bit Internet Explorer. Fred Ellis - MSFT - "Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread."