Hi,

I am trying to upgrade the ASR VMM Provider as instructed by the Azure Portal.  When I run the installer I am getting a error that states that "The VMM server couldn't be registered in the Site Recovery vault"

Error log entry =

MSI (s) (1C:50) [13:34:16:161]: Product: Microsoft Azure Site Recovery Provider (x64) - Update 'Update Rollup for Microsoft Azure Site Recovery Provider' could not be installed. Error code 1603. Additional information is available in the log file C:\ProgramData\VMMLogs\DRALogs\VmmDRAdapter.log.

MSI (s) (1C:50) [13:34:16:162]: Windows Installer installed an update. Product Name: Microsoft Azure Site Recovery Provider (x64). Product Version: 3.5.750.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: Update Rollup for Microsoft Azure Site Recovery Provider. Installation success or error status: 1603.

MSI (s) (1C:50) [13:34:16:163]: Note: 1: 1729
MSI (s) (1C:50) [13:34:16:163]: Note: 1: 2205 2:  3: Error
MSI (s) (1C:50) [13:34:16:163]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1729
MSI (s) (1C:50) [13:34:16:163]: Note: 1: 2205 2:  3: Error
MSI (s) (1C:50) [13:34:16:163]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (1C:50) [13:34:16:163]: Product: Microsoft Azure Site Recovery Provider (x64) -- Configuration failed.

MSI (s) (1C:50) [13:34:16:163]: Windows Installer reconfigured the product. Product Name: Microsoft Azure Site Recovery Provider (x64). Product Version: 3.5.750.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

MSI (s) (1C:50) [13:34:16:164]: Attempting to delete file C:\Windows\Installer\16f2d4.msp
MSI (s) (1C:50) [13:34:16:167]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:50) [13:34:16:167]: Attempting to delete file C:\Windows\Installer\16f2d4.msp
MSI (s) (1C:50) [13:34:16:167]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (1C:50) [13:34:16:167]: MainEngineThread is returning 1603
MSI (s) (1C:08) [13:34:16:173]: RESTART MANAGER: Session closed.
MSI (s) (1C:08) [13:34:16:173]: No System Restore sequence number for this installation.
=== Logging stopped: 27/03/2015  13:34:16 ===
MSI (s) (1C:08) [13:34:16:174]: User policy value 'DisableRollback' is 0
MSI (s) (1C:08) [13:34:16:174]: Machine policy value 'DisableRollback' is 0
MSI (s) (1C:08) [13:34:16:174]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:08) [13:34:16:175]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:08) [13:34:16:175]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:08) [13:34:16:175]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (1C:08) [13:34:16:176]: Destroying RemoteAPI object.
MSI (s) (1C:98) [13:34:16:176]: Custom Action Manager thread ending.
MSI (c) (AC:C4) [13:34:16:177]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (AC:C4) [13:34:16:178]: MainEngineThread is returning 1603
=== Verbose logging stopped: 27/03/2015  13:34:16 ===

To be sure that connectivity etc is ok I rolled back to the previous version of the provider and I was able to register that with out issue.

Any pointers on why this error is happening would be great.

VMM Server - WS2012R2, latest updates.

Thanks

Rob

Ok, apparently my up-to-date server wasn't quite as up-to-date as I was led to believe.  Installation of a couple of the very latest System Center updates and everything is happy again.

• Marked as answer by RobC_UK Friday, March 27, 2015 3:08 PM

i am getting the same error of 1603 during the installation of Azure site recovery provider setup and after that i have installed all available windows update and Update Rollup 4 for VMM 2012 R2. But still i am getting Error 1603. 

Any suggestion.

I had to install Update Rollup 5, you should get this via WSUS but if not you can download direct from MS.