Unable to enter MOSS 2007 License Key after SP2 upgrade - trial period about to expire
We are unable to enter the license key as stated in the title. The field does not allow any input. Central Admin shows that our trial period is about to expire very soon.
Our environment is MOSS 2007 (Office Sharepoint Server with Enterprise Client Access License) on Server 2003. SP2 is installed, the August 2011 CU (KB2553020) is installed, and the Microsoft suggested fix for this known problem is also installed (KB971620).
ie. Product expiration date is activated incorrectly. Since those fixes do not work, we are left with the manual entry of the license key. However, that also does not work.
Still, it shows that the trial period is about to expire. Apparently this fix is also included in any of the CU's after June 2009.
We have a valid license key for the Enterprise version and have the Enterprise client licenses as well. The License Synchronizer Job has succeeded.
I have searched the forum and have not seen a answer that resolves this issue.
Does anyone know what to try next ? We are running out of time.
Thanks in advance,
Peter
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February 21st, 2012 12:22pm
Clear the SharePoint cache this should resolve this issue
http://blogs.msdn.com/b/josrod/archive/2007/12/12/clear-the-sharepoint-configuration-cache-for-timer-job-and-psconfig-errors.aspxMCITP|MCTS SharePoint| SharePoint Performance blog
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February 21st, 2012 2:08pm
Hello Bogdan,
Thanks for your suggestion. I have tried it, but the problem remains.
Regards, Peter
Peter Vincze
February 21st, 2012 4:06pm
Hi,
As far as I know, this issue occurs because the installation of the 2007 Microsoft Office SP2 activates the production expiration data incorrectly.
To resolve this issue, please install one of the following updates according to the following links:
Update for 2007 Microsoft Office servers (KB971620), 32-Bit Edition
Download the Update for 2007 Microsoft Office servers (KB971620), 32-Bit Edition package now. (http://download.microsoft.com/download/2/F/5/2F51AB71-1325-49D2-9CB9-18DEC4780E99/office2007-kb971620-fullfile-x86-glb.exe)
Update for 2007 Microsoft Office servers (KB971620), 64-Bit Edition
Download the Update for 2007 Microsoft Office servers (KB971620), 64-Bit Edition package now. (http://download.microsoft.com/download/5/B/B/5BBD34A9-C528-42B0-8A5F-9A8997B25C32/office2007-kb971620-fullfile-x64-glb.exe)
For more information about this issue, see
http://support.microsoft.com/kb/971620
After you install one of these updates, you do not have to redeploy the service pack. For information about how to deploy this update, please see the Microsoft TechNet article on how to deploy server updates:
http://technet.microsoft.com/en-us/library/cc263467.aspx
Thanks,
Rock Wang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
tnmff@microsoft.com.Rock Wang TechNet Community Support
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February 21st, 2012 9:36pm
Rock,
I totally agree - that is the reason why this problem exists. We did not have this licensing issue prior to the SP2 upgrade.
The real problem is that the KB971620 does not fix the problem in our case. As per my original post, we have already applied that software patch.
We are now in a situation where neither of the suggested fixes work. ie. apply hotfix patch, or manually enter the key....
This is the classic "catch-22" situation.
Any other suggestions would be much appreciated. I may have to open a technical support case since we have only a week before this trial period expires.
Thanks,
Peter
Peter Vincze
February 22nd, 2012 10:23am
Hi,
Try re-entering your key in Concert Licence Type in central admin
Thanks, Rahul Rashu
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February 23rd, 2012 3:14am
This is the exact problem we are having. We have tried that. It does not allow us to manually enter it....
the issue: product expiration date activated incorrectly after SP2 installed
1. KB971620 does not fix the problem (as it is supposed to do)
2. Manually entering the license key does not work. The "Enter the Product Key;" box does not allow input.
What other options can we try ??
Thanks.
Peter Vincze
February 23rd, 2012 11:12am
Hi,
According to my analysis, issue due to the end of License for Microsoft Office SharePoint Server 2007 for Search. If this is your issue, please refer to the following two sites/articles that addresses the specific customer problem.
http://technet.microsoft.com/en-us/library/hh127350(office.12).aspx
http://blogs.technet.com/b/tothesharepoint/archive/2011/05/02/end-of-license-for-microsoft-office-sharepoint-server-2007-for-search.aspx
Thanks,
Rock Wang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
tnmff@microsoft.com.Rock Wang TechNet Community Support
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February 23rd, 2012 9:24pm
Hi , I checked the articles you mentioned. We have the full MOSS 2007 product, not the MOSS 2007 for Search product.
Thanks for the suggestion. I am hoping to find a solution very soon... You would think this would be relatively straightforward to fix.
Regards, Peter Vincze
February 24th, 2012 2:31pm
Follow up - After spending many hours with Microsoft tech support trying to troubleshoot this issue, including completely un-installing and re-installing MOSS 2007, along with the respective service pack, the license expiry message remained in Central Admin.
So the last thing suggested was to wait until the day that the license was to expire, and then see what happens.
Nothing happened ! Sharepoint continues to work without any license issues.
In this case, it seemed to be a false message that we did not need to worry about. I wish tech support could have told us that......
At any rate, it was a good ending to this saga.Peter Vincze
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June 11th, 2012 1:34pm