Unable to connect to retrieve additional data for some Distribution lists (exchange 2010)

So here is a deal , not able to view members of DL from outlook , as of now I have verified address-book service running and well functional on CAS roles,  DL members are less than 5000 and scope of DL is universal as well .Please suggest

July 30th, 2015 1:14pm

You might need to look at adjusting the value of PercentTimeinAD parameter in throttling policies, but at the same time keep in mind that it can impact the Exchange and/or AD server performance.

Understanding Client Throttling Policies - https://technet.microsoft.com/en-us/library/dd297964(v=exchg.141).aspx

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July 30th, 2015 11:48pm

Tried no luck indeed
July 31st, 2015 6:21am

Hi,

Please perform the following steps to troubleshoot the issue.

  1. Check this in OWA.
  2. Temporarily turn off firewall and antivirus program on the problematic machine for a test.
  3. Remove the Outlook profile completely and create a new one.
  4. Open Event Viewer and check whether any error event exists.
  5. Create a new universal DL, add the same members to the new DL to take a test.

Similar thread for reference:

https://social.technet.microsoft.com/Forums/office/en-US/69ea58d7-9fad-429c-8ffc-764350c7fb4a/outlook-address-book-issue-unable-to-connect-to-retrieve-additional-data?forum=exchange2010

Best Regards.

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July 31st, 2015 6:55am

What Outlook and Exchange Version?  Is this a cached mode client?  Can you view the members through OWA.  Does this occur with all DL's or just this one?

You could have an AD permissions issue.  Do you have inheritance disabled on the OU where the DL's are located?

July 31st, 2015 10:05am

OL 2010 is connected to Exchange 2010 . Not a AD permission issue as well as this is been in same OU where we placed all other DLs. Specifically issue persists with only this and one more DL in environment. 
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August 1st, 2015 3:16am

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