Two items for only one version installed!!!

Hello,

Select SYS.Netbios_Name0, SYS.User_Name0, SP.ProductName, SP.CompanyName, SP.ProductVersion 
FROM v_GS_SoftwareProduct SP 
JOIN v_R_System SYS on SP.ResourceID = SYS.ResourceID 
WHERE ProductName like 'HP System Management Homepage'  
AND SYS.Netbios_Name0 like 'CONFIGMGRDB'
Order by SYS.Netbios_Name0, SP.ProductName, SP.ProductVersion
I am getting two lines

CONFIGMGRDB	NULL	HP System Management Homepage	Hewlett-Packard Development Company, L.P.	7.2.5
CONFIGMGRDB	NULL	HP System Management Homepage	Hewlett-Packard Development Company, L.P.	7.5.0

my issue is I have only one version of the product installed, why and how the inventory is detecting this two items? where are the files/registries which is giving the information for the second item?

Thanks,

Dom


August 17th, 2015 11:25am

You query clearly show that there are two installed.. You need to look at the resource explorer and find out where the second one is installed.
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August 17th, 2015 2:05pm

Hello,

I found something in the resource explorer:

File Path: C:\Windows\Temp\{3E5F6326-3D9B-403A-977B-4A6F14EFA024}

File Name: Setup.exe

a file setup.exe corresponding to the version 7.5.0 but does the setup file presence force the inventory to say the version is installed!!

On one server I delete the file and then run the inventory and now the version displayed is unique !!!

strange behavior... why the presence of a setup file will make the onventory thinks the product is installed..

Thanks,
Dom

August 17th, 2015 4:09pm

That is the way software inventory works, hence why I never use it. I only use hardware inventory.
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August 17th, 2015 10:00pm

Hello,

But are able to do everything with the hardware inventory?

I could do this as well if I am able to trace the software I am looking for.

Thanks,
Dom

August 18th, 2015 10:03am

But are able to do everything with the hardware inventory?

I could do this as well if I am able to trace the software I am looking for.

IMO, yes but you will have to look for yourself.
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August 18th, 2015 10:29am

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