Trend Micro OfficeScan causing error in Office Web Apps SharePoint 2013:  Microsoft Word Web Apps:  Sorry, there was a problem and we can't open this document

Hi,
We have Trend Micro OfficeScan 10.6 SP3 installed on the client and it is affecting opening Word documents in SharePoint 2013 in 2 ways:
1.  We get an error when opening Word documents in the browser.  Microsoft Word Web Apps:  Sorry, there was a problem and we can't open this document.
2.  Open a Word document in the Word client, it hangs and does not open.

We have tested uninstalling Trend Micro client and it resolves the issue.

Has anyone else encountered this in their environment?



May 18th, 2015 10:38pm
No, but have you contacted Trend about this issue?
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May 18th, 2015 10:51pm

Hi Trevor,

Yes.  I have been directed to an exclusion list for SharePoint. 

http://esupport.trendmicro.com/solution/en-US/1059770.aspx

I have added the above exclusions and also those from SharePoint:  https://support.microsoft.com/en-us/kb/952167

I will update you on the outcome.  However, the issue looks client machine specific and I can not find exclusions that relates to the client machine.

May 19th, 2015 12:03am

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