I have the HP Envy m6 Win8 laptop which is not a touch screen laptop. My laptop, sinc January, has been repeatedly freezing requiring hard restarts. I have taken it into GeekSquad 4 times now and had the motherboard replaced, my hard drive replaced, and my drivers updated. However, it's still having issues. I looked at the failed event log and this is what it says:
event ID: 266
General: Touch driver blocked due to failed logo requirements
There's also another one that says:
event ID: 215
General: Installing printer driver- failed, error code 0xBC8, HRESULT 0x80070BC8. See the event user data for context information.
At the same exact time as event 215, this one occurs as well:
event ID: 370
General: The print spooler failed to regenerate the printer driver information for driver Microsoft enhanced Point and Print compatibility driver for environment Windows x64. Win32 system error code 3016 (0xbc8). This can occur after an operating system upgrade or because of data loss on the hard drive.
I can't find anything on the web to fix this issue. My husband is a comm guy who works on computers all the time and can't figure it out. GeekSquad has had my laptop for (total) a month and can't figure it out. Any insight would be much appreciated! I just want my computer (which is only 8 months old) to stop freezing! :(