Touch driver blocked due to failed logo requirements

I have the HP Envy m6 Win8 laptop which is not a touch screen laptop. My laptop, sinc January, has been repeatedly freezing requiring hard restarts. I have taken it into GeekSquad 4 times now and had the motherboard replaced, my hard drive replaced, and my drivers updated. However, it's still having issues. I looked at the failed event log and this is what it says:

Source: win32k
event ID: 266
General: Touch driver blocked due to failed logo requirements

There's also another one that says:
Source: PrintService
event ID: 215
General: Installing printer driver- failed, error code 0xBC8, HRESULT 0x80070BC8. See the event user data for context information.

At the same exact time as event 215, this one occurs as well:
Source: PrintService
event ID: 370
General: The print spooler failed to regenerate the printer driver information for driver Microsoft enhanced Point and Print compatibility driver for environment Windows x64. Win32 system error code 3016 (0xbc8). This can occur after an operating system upgrade or because of data loss on the hard drive.

I can't find anything on the web to fix this issue. My husband is a comm guy who works on computers all the time and can't figure it out. GeekSquad has had my laptop for (total) a month and can't figure it out. Any insight would be much appreciated! I just want my computer (which is only 8 months old) to stop freezing! :(

June 21st, 2013 9:54pm

I'm having the same problem, did you find a fix for this?
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November 21st, 2013 1:30pm

I've the same problem also. I'm using acer ravo. problem is the pc just lost connection to display/monitor without any reason after being left for some hours and wont wake up..the only thing to reestablish the display/monitor is by hard restart.

Pls help

January 4th, 2014 7:10pm

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