The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database
Hi every one, I'm very new new at this. I'm try to deploy a report model and got this message. I have no idea what its going on about. Can anyone help me? Aku ------------------------------ System.Web.Services.Protocols.SoapException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> Microsoft.ReportingServices.Diagnostics.Utilities.RPCException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: Bad Data. (Exception from HRESULT: 0x80090005) --- End of inner exception stack trace --- --- End of inner exception stack trace --- --- End of inner exception stack trace --- --- End of inner exception stack trace --- --- End of inner exception stack trace --- at Microsoft.ReportingServices.Diagnostics.DataProtection.ProtectData(Byte[] unprotectedData, String tag) at Microsoft.ReportingServices.Library.ConnectionManager.ConnectStorage() at Microsoft.ReportingServices.Library.Storage.NewStandardSqlCommand(String storedProcedureName) at Microsoft.ReportingServices.Library.DBInterface.GetAllConfigurationInfo() at Microsoft.ReportingServices.Library.RSService.GetSystemProperties(Property[] requestedProperties) at Microsoft.ReportingServices.WebServer.ReportingService.GetSystemProperties(Property[] Properties, Property[]& Values) --- End of inner exception stack trace --- at Microsoft.ReportingServices.WebServer.ReportingService.GetSystemProperties(Property[] Properties, Property[]& Values) (System.Web.Services) ------------------------------BUTTONS: OK------------------------------
May 25th, 2007 11:17am

Hello, Do you happen to have a backup of your encryption key? If not, follow these steps: Open Reporting Services Configuration Manager Connect to your RS server Select 'Encryption Keys' from the left pane Press the 'Delete' button to get rid of your encrypted content After doing this, you will need to re-set the connection strings and stored credentials on your reports. Also, I'd be sure to make a backup of the encryption key afterwards. If you do have a backup, press the 'Restore'button instead of the 'Delete' button. Hope this helps. Jarret
Free Windows Admin Tool Kit Click here and download it now
May 25th, 2007 1:28pm

Hi Jarret, thanks again. this seems to have worked. I don't understand it all properly yet but I was expecting a IE window to open with something to see and that didn't happend. It did day in the bottom left conner that deployment secceded. I am still going through the tutorial so when I get more confused I which I gurantee will happend, will post another message. for now, thank you very much. Aku
May 31st, 2007 5:31am

Thanks. This solved the problem I was having.
Free Windows Admin Tool Kit Click here and download it now
September 11th, 2009 2:41pm

Thanks. This helped me.
October 19th, 2009 10:06am

Helped me aswell. Cheers !
Free Windows Admin Tool Kit Click here and download it now
November 2nd, 2009 5:07am

It is helpful to me. Thanks.
November 16th, 2009 10:40pm

HI Jarret,I have same issue...I deleted the encrypted keys.earlier i havnt deployed any report to this reportserver.but when m accessing the reportmanager and reportviewer still getting the same error message.Wht should i do?Waiting for reply...Thanks & Regards,Eshwar
Free Windows Admin Tool Kit Click here and download it now
January 7th, 2010 7:53am

Thanx Ja.it helped meRegardsSahu www.appshark.com My MSVBusinessCard Link https://www.mcpvirtualbusinesscard.com/VBCServer/81f2e667-1d54-43b7-abc3-9fb4660a0d46/interactivecard
February 26th, 2010 12:20am

Thank UUUUUUUU :)...It helped me too
Free Windows Admin Tool Kit Click here and download it now
March 25th, 2010 2:49pm

Thank You so much... It helped me as well...
April 9th, 2010 10:26am

It helped me. Thanks a bunch. I do not understand seemingly as simple thing as this (once some one knows where to look for), why can not Microsoft provide proper documentation or links from the exception message box it showed us useless message as below... ----------------- http://www.microsoft.com/products/ee/transform.aspx?EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&EvtID=rsReportServerDisabled&ProdName=Microsoft+SQL+Server+Reporting+Services&ProdVer=10.50.1600.1 <form id="Form1" action="transform.aspx?EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&EvtID=rsReportServerDisabled&ProdName=Microsoft+SQL+Server+Reporting+Services&ProdVer=10.50.1600.1" enctype="application/x-www-form-urlencoded" method="post"> Details ID: rsReportServerDisabled Source: Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings We're sorry There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere. Thank you for searching on this message; your search helps us identify those areas for which we need to provide more information. </form> ----------------
Free Windows Admin Tool Kit Click here and download it now
December 5th, 2010 8:23am

Thanks! It worked for me.
December 22nd, 2010 4:08pm

Thanks! It worked for me!!!
Free Windows Admin Tool Kit Click here and download it now
December 22nd, 2010 4:08pm

Hi, I am new to this. Can you pls explain what do you mean by : re-set the connection strings and stored credentials on your reports. Can pls explain me the steps?
May 20th, 2011 6:42am

Hi, thanks a lot! I've tried to use instructions provided here: http://support.microsoft.com/kb/842421, but faced issues on the very first point, because system wouldn't export the key saying "Access denied". Your sollution works perfectly, and is very easy to use.
Free Windows Admin Tool Kit Click here and download it now
May 25th, 2011 7:23am

Wow that helped me too. Thanks KumarKG, MCTS
July 11th, 2011 12:36pm

Great..really helpful....
Free Windows Admin Tool Kit Click here and download it now
July 19th, 2011 2:12am

Hi abs_dear, Please explain what you did to "re-set the connection strings and stored credentials on your reports"? As I am now at that step. Stewart
August 15th, 2011 2:13am

Hi Jarret, Please explain what you did to "re-set the connection strings and stored credentials on your reports"? I am not getting what to do in that step. -Ayaz
Free Windows Admin Tool Kit Click here and download it now
September 14th, 2011 10:40am

Thanks., it helps!
May 10th, 2012 4:16am

This helped me too. Thanks.
Free Windows Admin Tool Kit Click here and download it now
July 3rd, 2012 10:16am

Thanks, from spain !!
August 20th, 2012 7:31am

It worked like charm.. Thanks a lot from India.
Free Windows Admin Tool Kit Click here and download it now
September 25th, 2012 6:43am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics