I have a Multitech MTCBA-G-U-F4 USB modem attached to my RMS. I am encountering issues where the Operations Manager can sometimes send via this device and sometimes it does not. I have a bunch of different errors reported to the OM console. In my troubleshooting I contacted the vendor and they told me I should not be using a "+" prefix to my phone numbers. Unfortunately, I don't know what the supported syntax for phone number entries is. Right now, only the following syntax works part of the time for me. +12162345678 Can someone tell me other supported formats? Below are the alerts I see in Operations Manager -------- Notification subsystem failed to send notification using device/server 'MultiTech Systems USB GSM_GPRS Wireless Modem' over 'SMS' protocol to '+12162345678'. Microsoft.EnterpriseManagement.HealthService.Modules.Notification.SmsNotificationException: Sms error 'DTR call failed' (16009). Rule id: Subscription477d0a14_a896_46a4_9cfb_f4448e0b62f2 ------ Notification subsystem failed to send notification using device/server 'MultiTech Systems USB GSM_GPRS Wireless Modem' over 'SMS' protocol to '+12162345678'. Microsoft.EnterpriseManagement.HealthService.Modules.Notification.SmsNotificationException: Sms error 'Send message failed' (16012). Rule id: Subscription5e05160a_f429_48d0_a168_cccf87f0b85a ----- Notification subsystem failed to send notification using device/server 'MultiTech Systems USB GSM_GPRS Wireless Modem' over 'SMS' protocol to '+12162345678'. Microsoft.EnterpriseManagement.HealthService.Modules.Notification.SmsNotificationException: Sms error 'Device not ready' (16013). Rule id: Subscription5e05160a_f429_48d0_a168_cccf87f0b85a

It looks like youa re having either correct messages (they all seem to be driven by errors raise on you device. Suggest you use telnet and get a # that your device can handle then use that in OM.Microsoft Corporation

Hi. Have you seen this post? http://www.pavleck.net/2009/04/configuring-sms-in-opsmgr/ Run the Putty commands in that post and I'll think you'll be good to go.. :)

I have run through that one before. I also tried http://svintinner.blogspot.com/2008/02/how-to-configure-scom-2007-to-send-sms.html I still do not get proper communication. Is there some type of verbose logging that can be turned on via Operations Manager so I can see what it is trying to pass to the modem? I have tried contacting Multi-tech (the makers of the modem) and they are L-A-M-E in trying to help me resolve the problem. As far as they are concerned, their modems are never the issue.

That's the problem. The device handles a few different formats. Unfortunately, I get 31500 notification errors in the RMS event log when I try the other formats. Instead of trial and error, I thought I would post here.

Hi, Please check if the following information will help: http://blogs.technet.com/b/smsandmom/archive/2008/03/27/opsmgr-2007-email-notification-to-external-email-address-fails-with-error-31500.aspxPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Please check if the following information will help: http://blogs.technet.com/b/smsandmom/archive/2008/03/27/opsmgr-2007-email-notification-to-external-email-address-fails-with-error-31500.aspx Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. SMS not SMTP is my problem