Hi,
we created a new application for Reader DC and used supersedence to configure that old Reader X should be uninstalled before.
The Client detects that the old Version is installed, and also start uninstall, but shows in SoftwareCenter that the Update failed.
I already checked the logs, but it seems, that the Client did not try to start the Installation after successful uninstallation. When I retry Update, it runs without any error.
This is what AppEnforce.log says when Update starts:
+++ Starting Uninstall enforcement for App DT "Adobe Reader XI MUI - Windows Installer (*.msi file)" ApplicationDeliveryType - ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae, Revision
- 13, ContentPath - C:\WINDOWS\ccmcache\k, Execution Context - System AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
A user is logged on to the system. AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Performing detection of app deployment type Adobe Reader XI MUI - Windows Installer (*.msi file)(ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae, revision 13) for system. AppEnforce 29.06.2015
15:18:47 1240 (0x04D8)
+++ Discovered application [AppDT Id: ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae, Revision: 13] AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
App enforcement environment:
Context: Machine
Command line: uninstall.vbs
Allow user interaction: Yes
UI mode: 1
User token: null
Session Id: 4294967295
Content path: C:\WINDOWS\ccmcache\k
Working directory: AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Prepared working directory: C:\WINDOWS\ccmcache\k AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Prepared command line: "C:\WINDOWS\System32\wscript.exe" "C:\WINDOWS\ccmcache\k\uninstall.vbs" AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Executing Command line: "C:\WINDOWS\System32\wscript.exe" "C:\WINDOWS\ccmcache\k\uninstall.vbs" with user context AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Working directory C:\WINDOWS\ccmcache\k AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Post install behavior is BasedOnExitCode AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Waiting for process 2456 to finish. Timeout = 90 minutes. AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Process 2456 terminated with exitcode: 0 AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Looking for exit code 0 in exit codes table... AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Matched exit code 0 to a Success entry in exit codes table. AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
Performing detection of app deployment type Adobe Reader XI MUI - Windows Installer (*.msi file)(ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae, revision 13) for system. AppEnforce 29.06.2015
15:18:47 1240 (0x04D8)
+++ Discovered application [AppDT Id: ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae, Revision: 13] AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
++++++ App enforcement completed (0 seconds) for App DT "Adobe Reader XI MUI - Windows Installer (*.msi file)" [ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_a5c30492-9f84-4add-ba2c-a3bdda2573ae], Revision:
13, User SID: ] ++++++ AppEnforce 29.06.2015 15:18:47 1240 (0x04D8)
When I retry Update, this is shown AppEnforce.log:
+++ Starting Install enforcement for App DT "Adobe Acrobat Reader DC MUI - Windows Installer (*.msi file)" ApplicationDeliveryType - ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef, Revision
- 18, ContentPath - C:\WINDOWS\ccmcache\l, Execution Context - System AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
A user is logged on to the system. AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Performing detection of app deployment type Adobe Acrobat Reader DC MUI - Windows Installer (*.msi file)(ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef, revision 18) for system. AppEnforce 29.06.2015
15:23:44 4076 (0x0FEC)
+++ Application not discovered. [AppDT Id: ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef, Revision: 18] AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
App enforcement environment:
Context: Machine
Command line: msiexec /i AcroRead.msi TRANSFORMS=AcroRead.mst /q
Allow user interaction: No
UI mode: 1
User token: null
Session Id: 1
Content path: C:\WINDOWS\ccmcache\l
Working directory: AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Prepared working directory: C:\WINDOWS\ccmcache\l AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Found executable file msiexec with complete path C:\WINDOWS\system32\msiexec.exe AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Prepared command line: "C:\WINDOWS\system32\msiexec.exe" /i AcroRead.msi TRANSFORMS=AcroRead.mst /q /qn AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Valid MSI Package path = C:\WINDOWS\ccmcache\l\AcroRead.msi AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Advertising MSI package [C:\WINDOWS\ccmcache\l\AcroRead.msi] to the system. AppEnforce 29.06.2015 15:23:44 4076 (0x0FEC)
Executing Command line: "C:\WINDOWS\system32\msiexec.exe" /i AcroRead.msi TRANSFORMS=AcroRead.mst /q /qn with user context AppEnforce 29.06.2015 15:23:45 4076 (0x0FEC)
Working directory C:\WINDOWS\ccmcache\l AppEnforce 29.06.2015 15:23:45 4076 (0x0FEC)
Post install behavior is BasedOnExitCode AppEnforce 29.06.2015 15:23:45 4076 (0x0FEC)
Waiting for process 1216 to finish. Timeout = 45 minutes. AppEnforce 29.06.2015 15:23:45 4076 (0x0FEC)
Process 1216 terminated with exitcode: 0 AppEnforce 29.06.2015 15:24:46 4076 (0x0FEC)
Looking for exit code 0 in exit codes table... AppEnforce 29.06.2015 15:24:46 4076 (0x0FEC)
Matched exit code 0 to a Success entry in exit codes table. AppEnforce 29.06.2015 15:24:46 4076 (0x0FEC)
Performing detection of app deployment type Adobe Acrobat Reader DC MUI - Windows Installer (*.msi file)(ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef, revision 18) for system. AppEnforce 29.06.2015
15:24:46 4076 (0x0FEC)
+++ Discovered application [AppDT Id: ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef, Revision: 18] AppEnforce 29.06.2015 15:24:46 4076 (0x0FEC)
++++++ App enforcement completed (61 seconds) for App DT "Adobe Acrobat Reader DC MUI - Windows Installer (*.msi file)" [ScopeId_B69641AE-2270-4071-A8C1-26D98F176663/DeploymentType_8e351314-8f41-4f5c-be71-77cbc8b1b9ef], Revision:
18, User SID: ] ++++++ AppEnforce 29.06.2015 15:24:46 4076 (0x0FEC)
What could be the reason that the update does not complete successfully at the first run?
We are using the supersedence Feature for many months now, but never had this problem before, and we do not have this problem with other applications.
Thanks.